Loan servicer · complaint record
Clasp Group complaints
Filed under Clasp Group, Inc.
Consumers have filed 46 complaints about Clasp Group since 2022, 14 of them in the last 12 months (-7% on the year before). It answered 100% on time and closed 0% with relief for the customer. The most common problem is issue with income share agreement. It is the 22nd most complained-about of 47 student loan servicers this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 46
- Last 12 months
- 14
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #22 of 47
Since July 2022
-7% vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Sep 23, 2026
Most complained-about student loan servicers
Clasp Group complaints by month
The busiest month was September 2025 (3 complaints). Complaints in the last 12 months are about level, 0% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Clasp Group answered all time
- Closed with monetary relief12.2%
- Closed with explanation4597.8%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Clasp Group complaints are about
Top Clasp Group problems
Inside "Issue with income share agreement"
- Marketing or disclosure issues 6
- Billing or statement issues 5
- Dealing with provider of income share agreement 4
- Payment issues 3
Where Clasp Group complaints come from
Most complaints: California (8), Texas (5), Illinois (4), New York (3), Massachusetts (3).
Clasp Group compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | Clasp GroupStudent loans | - | 14 | - |
Compare side by side: Clasp Group vs Earnest · Clasp Group vs College Ave Student Loan Servicing · Clasp Group vs Meritize Financial · Clasp Group vs LendKey Technologies
What people say about Clasp Group
All experiencesNo experiences with Clasp Group yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Clasp Group complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 23, 2026 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| Sep 11, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Aug 24, 2026 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Jul 27, 2026 | Student loans | Issue with income share agreementMarketing or disclosure issues | Explained |
| Jun 28, 2026 | Student loans | Issue with income share agreementDealing with provider of income share agreement | Explained |
| Jun 22, 2026 | Student loans | Issue with income share agreementMarketing or disclosure issues | Explained |
| Jun 17, 2026 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| May 20, 2026 | Student loans | Issue with income share agreementBilling or statement issues | Explained |
| Apr 15, 2026 | Student loans | Issue with income share agreementMarketing or disclosure issues | Explained |
| Mar 11, 2026 | Student loans | Issue with income share agreementPayment issues | Explained |
| Mar 5, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Dec 16, 2025 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
Questions about Clasp Group
How many complaints does Clasp Group have?
Clasp Group has 46 complaints on record since July 2022, including 14 in the last 12 months and 0 in the last 30 days. That makes it number 1,264 of every company by complaints this year.
Does Clasp Group respond to complaints?
Yes. Clasp Group answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Clasp Group?
The most common problems are issue with income share agreement (18), false statements or representation (7), struggling to repay your loan (4).
Is Clasp Group legit?
Clasp Group is a real company with a public complaint record: consumers have complained about it 46 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Clasp Group legit? for the signals, red flags and how to protect yourself.
Are complaints about Clasp Group going up or down?
Roughly level. There were 14 complaints in the last 12 months against 15 in the 12 before (-7%). See every month.
How do I file a complaint against Clasp Group?
Complain to Clasp Group in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Clasp Group complaints come from?
Most come from California (8), Texas (5), Illinois (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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