Student loans
Clasp Group student loans complaints
Consumers have filed 31 complaints about Clasp Group's student loans, 9 in the last 12 months. Clasp Group answered 100% on time and closed 0% with relief. See the whole Clasp Group record.
Clasp Group against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | Clasp Group | 9 | 100% | 0% |
Latest Clasp Group student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 24, 2026 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Jul 27, 2026 | Student loans | Issue with income share agreementMarketing or disclosure issues | Explained |
| Jun 28, 2026 | Student loans | Issue with income share agreementDealing with provider of income share agreement | Explained |
| Jun 22, 2026 | Student loans | Issue with income share agreementMarketing or disclosure issues | Explained |
| Jun 17, 2026 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| May 20, 2026 | Student loans | Issue with income share agreementBilling or statement issues | Explained |
| Apr 15, 2026 | Student loans | Issue with income share agreementMarketing or disclosure issues | Explained |
| Mar 11, 2026 | Student loans | Issue with income share agreementPayment issues | Explained |
| Dec 16, 2025 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Oct 14, 2025 | Student loans | Issue with income share agreementMarketing or disclosure issues | Explained |
| Sep 10, 2025 | Student loans | Issue with income share agreementDealing with provider of income share agreement | Explained |
| Sep 10, 2025 | Student loans | Issue with income share agreementPayment issues | Explained |
| Jun 6, 2025 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jun 3, 2025 | Student loans | Issue with income share agreementMarketing or disclosure issues | Explained |
| May 30, 2025 | Student loans | Issue with income share agreementMarketing or disclosure issues | Explained |
| May 3, 2025 | Student loans | Issue with income share agreementDealing with provider of income share agreement | Explained |
| Apr 21, 2025 | Student loans | Issue with income share agreementBilling or statement issues | Explained |
| Mar 14, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Nov 18, 2024 | Student loans | Issue with income share agreementBilling or statement issues | Explained |
| Sep 15, 2024 | Student loans | Issue with income share agreementPayment issues | Explained |
| Aug 28, 2024 | Student loans | Issue with income share agreementBilling or statement issues | Explained |
| Jun 10, 2024 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| May 8, 2024 | Student loans | Issue with income share agreementDealing with provider of income share agreement | Money back |
| Mar 16, 2024 | Student loans | Issue where my lender is my schoolCannot graduate, receive diploma, or get transcript due to money owed | Explained |
| Nov 12, 2023 | Student loans | Issue with income share agreementBilling or statement issues | Explained |
| Mar 30, 2023 | Student loans | Getting a loanFraudulent loan | Explained |
| Mar 20, 2023 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Feb 22, 2023 | Student loans | Getting a loanConfusing or misleading advertising | Explained |
| Nov 20, 2022 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Sep 13, 2022 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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