Bank · complaint record
Credit Karma complaints
Filed under Credit Karma, LLC
Consumers have filed 5,245 complaints about Credit Karma since 2015, 963 of them in the last 12 months (+23% on the year before). It answered 97.6% on time and closed 40% with relief for the customer - more often than a typical bank. The most common problem is managing an account. It is the 17th most complained-about of 188 banks & credit unions this year.
Strong response record. How it works
- Complaints on record
- 5,245
- Last 12 months
- 963
- Answered on time
- 97.6%
- Closed with relief
- 40%
- Last 30 days
- 42
- Rank
- #17 of 188
Since September 2015
+23% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Nov 3, 2026
Most complained-about banks & credit unions
Credit Karma complaints by month
The busiest month was September 2022 (365 complaints). Complaints in the last 12 months are up 23% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Credit Karma answered last 12 months
- Closed with monetary relief13313.8%
- Closed with non-monetary relief24325.2%
- Closed with explanation57259.4%
- In progress151.6%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time34/4597.6% on time
- Relief for customers40/4039.7% closed with relief
- Complaint trend8/15+23% vs last year
What Credit Karma complaints are about
Top Credit Karma problems last 12 months
Inside "Managing an account"
- Deposits and withdrawals 489
- Problem using a debit or ATM card 239
- Problem accessing account 187
- Funds not handled or disbursed as instructed 146
- Banking errors 53
- Problem making or receiving payments 41
Where Credit Karma complaints come from
Most complaints: California (551), Texas (472), Florida (464), New York (315), Georgia (243).
Credit Karma compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Huntington BankBank accounts | 84 | 2,144 | A |
| 2 | BMO BankBank accounts | 86 | 1,356 | A |
| 3 | Regions BankBank accounts | 71 | 1,300 | B |
| 4 | CurrentBank accounts | 4 | 1,144 | F |
| 5 | Credit KarmaBank accounts | 82 | 963 | A |
| 6 | KeyBankBank accounts | 88 | 939 | A |
| 7 | Morgan StanleyBank accounts | 51 | 511 | C |
| 8 | Suncoast Credit UnionBank accounts | 52 | 469 | C |
Compare side by side: Credit Karma vs Huntington Bank · Credit Karma vs BMO Bank · Credit Karma vs Regions Bank · Credit Karma vs Current
What people say about Credit Karma
All experiencesNo experiences with Credit Karma yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Credit Karma complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 3, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Fixed |
| Nov 1, 2026 | Bank accounts | Managing an accountBanking errors | Explained |
| Oct 31, 2026 | Credit reporting | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | Fixed |
| Oct 30, 2026 | Credit reporting | Credit monitoring or identity theft protection servicesDidn't receive services that were advertised | Fixed |
| Oct 30, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Money back |
| Oct 30, 2026 | Money transfers & apps | Unauthorized transactions or other transaction problem | Explained |
| Oct 30, 2026 | Debt collection | Attempts to collect debt not owedDebt was paid | Fixed |
| Oct 30, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 30, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Oct 29, 2026 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Oct 29, 2026 | Bank accounts | Managing an accountProblem accessing account | In progress |
| Oct 29, 2026 | Bank accounts | Managing an accountBanking errors | Explained |
Questions about Credit Karma
How many complaints does Credit Karma have?
Credit Karma has 5,245 complaints on record since September 2015, including 963 in the last 12 months and 42 in the last 30 days. That makes it number 132 of every company by complaints this year.
Does Credit Karma respond to complaints?
Yes. Credit Karma answered 97.6% of its complaints on time (within 15 days) and closed 40% with relief - money back or a fix; 14% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 82/100 (grade A).
What do people complain about most with Credit Karma?
The most common problems are managing an account (1,160), incorrect information on your report (568), closing an account (217).
Is Credit Karma legit?
Credit Karma is a real company with a public complaint record: consumers have complained about it 5,245 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Credit Karma legit? for the signals, red flags and how to protect yourself.
Are complaints about Credit Karma going up or down?
Up. There were 963 complaints in the last 12 months against 782 in the 12 before (+23%). See every month.
How do I file a complaint against Credit Karma?
Complain to Credit Karma in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Credit Karma complaints come from?
Most come from California (551), Texas (472), Florida (464). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Credit Karma
No comments yet. Start the conversation - questions are welcome too.