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Complaint log

Creditly complaint log

The newest complaints about Creditly, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 23, 2026Payday & personal loansCan't stop withdrawals from your bank accountGAMoney backYes
Oct 22, 2026Debt collectionCommunication tacticsUsed obscene, profane, or other abusive languageNYExplainedYes
Oct 15, 2026Payday & personal loansProblem when making paymentsALExplainedYes
Oct 14, 2026Payday & personal loansCan't contact lender or servicerSCExplainedYes
Sep 29, 2026Bank accountsManaging an accountProblem using a debit or ATM cardPAExplainedYes
Sep 24, 2026Payday & personal loansProblem with the payoff process at the end of the loanOKMoney backYes
Sep 3, 2026Money transfers & appsUnexpected or other feesINMoney backYes
Aug 30, 2026Money transfers & appsOther transaction problemNMMoney backNo
Aug 22, 2026Payday & personal loansCan't contact lender or servicerFLMoney backYes
Jul 3, 2026Money transfers & appsConfusing or missing disclosuresWAMoney backYes
Jun 30, 2026Payday & personal loansCan't stop withdrawals from your bank accountSCMoney backYes
Jun 17, 2026Payday & personal loansProblem with additional add-on products or servicesMOExplainedYes
Jun 16, 2026Debt relief & credit repairDidn't provide services promisedFLExplainedYes
Jun 10, 2026Payday & personal loansCan't stop withdrawals from your bank accountGAExplainedYes
Jun 2, 2026Payday & personal loansReceived a loan you didn't apply forMIExplainedYes
May 29, 2026Payday & personal loansCan't stop withdrawals from your bank accountILExplainedYes
May 22, 2026Payday & personal loansMoney was taken from your bank account on the wrong day or for the wrong amountMOExplainedYes
May 20, 2026Payday & personal loansMoney was taken from your bank account on the wrong day or for the wrong amountPAMoney backYes
May 13, 2026Payday & personal loansMoney was taken from your bank account on the wrong day or for the wrong amountMOExplainedYes
May 4, 2026Payday & personal loansMoney was taken from your bank account on the wrong day or for the wrong amountMOMoney backYes
Apr 27, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedTXMoney backYes
Apr 23, 2026Payday & personal loansMoney was taken from your bank account on the wrong day or for the wrong amountFLExplainedYes
Apr 22, 2026Payday & personal loansCharged fees or interest you didn't expectMAMoney backYes
Apr 14, 2026Bank accountsOpening an accountUnable to open an accountNYExplainedYes
Apr 14, 2026Payday & personal loansWas approved for a loan, but didn't receive the moneyFLExplainedYes
Mar 24, 2026Payday & personal loansCan't stop withdrawals from your bank accountMOMoney backYes
Feb 19, 2026Payday & personal loansCan't stop withdrawals from your bank accountMNMoney backYes
Feb 1, 2026Payday & personal loansCan't stop withdrawals from your bank accountORMoney backYes
Jan 31, 2026Payday & personal loansProblem with the payoff process at the end of the loanCAExplainedYes
Jan 21, 2026Payday & personal loansCan't stop withdrawals from your bank accountMOMoney backYes
Jan 21, 2026Payday & personal loansProblem with fraud alerts or security freezesFLExplainedNo
Jan 12, 2026Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesNJMoney backYes
Jan 5, 2026Payday & personal loansCan't stop withdrawals from your bank accountMOExplainedYes
Dec 31, 2025Payday & personal loansCan't contact lender or servicerNJMoney backYes
Dec 29, 2025Debt relief & credit repairCharged upfront or unexpected feesFLMoney backYes
Dec 26, 2025Bank accountsClosing an accountCan't close your accountOHMoney backYes
Dec 1, 2025Money transfers & appsUnauthorized transactions or other transaction problemGAMoney backYes
Nov 26, 2025Payday & personal loansLoan payment wasn't credited to your accountLAExplainedYes
Oct 19, 2025Bank accountsManaging an accountProblem using a debit or ATM cardCAMoney backYes
Oct 7, 2025Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMSExplainedYes
Aug 27, 2025Payday & personal loansConfusing or missing disclosuresMIMoney backYes
Aug 26, 2025Payday & personal loansLoan payment wasn't credited to your accountPAExplainedYes
Aug 8, 2025Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardCOExplainedYes
Jun 12, 2025Debt relief & credit repairProblem with customer serviceCOMoney backYes
Feb 28, 2025Payday & personal loansCharged fees or interest you didn't expectOHMoney backYes
Feb 5, 2025Credit reportingIncorrect information on your reportAccount information incorrectIAMoney backYes
Dec 15, 2024Payday & personal loansCan't stop withdrawals from your bank accountCAMoney backYes
Nov 10, 2024Payday & personal loansProblems receiving the advanceALMoney backYes
Mar 20, 2024Payday & personal loansCan't stop withdrawals from your bank accountCAMoney backYes
Jun 15, 2023Debt collectionAttempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owedMAMoney backYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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