Mortgage company · complaint record
Embrace Home Loans complaints
Consumers have filed 150 complaints about Embrace Home Loans since 2012, 3 of them in the last 12 months. It answered 66.7% on time and closed 0% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 150
- Last 12 months
- 3
- Answered on time
- 66.7%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #250 of 595
Since May 2012
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Sep 16, 2026
Most complained-about mortgage lenders & servicers
Embrace Home Loans complaints by month
The busiest month was December 2015 (5 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Embrace Home Loans answered all time
- Closed with monetary relief1610.7%
- Closed with non-monetary relief85.3%
- Closed with explanation9060%
- Closed3523.3%
- In progress10.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Embrace Home Loans complaints are about
Top Embrace Home Loans problems
Where Embrace Home Loans complaints come from
Most complaints: Maryland (17), Florida (14), Georgia (12), Virginia (9), Pennsylvania (9).
Embrace Home Loans compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Embrace Home LoansMortgages | - | 3 | - |
Compare side by side: Embrace Home Loans vs Midwest Loan Services · Embrace Home Loans vs Truhome Solutions · Embrace Home Loans vs NEXA Mortgage · Embrace Home Loans vs Hilltop
What people say about Embrace Home Loans
All experiencesNo experiences with Embrace Home Loans yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Embrace Home Loans complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 16, 2026 | Credit reporting | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | In progress |
| Sep 8, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| May 4, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Jul 10, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Jun 30, 2025 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Jul 31, 2024 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Jul 5, 2024 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Apr 18, 2024 | Mortgages | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Feb 9, 2024 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Fixed |
| May 24, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Feb 28, 2023 | Mortgages | Closing on a mortgage | Explained |
| Feb 11, 2022 | Mortgages | Trouble during payment process | Explained |
Questions about Embrace Home Loans
How many complaints does Embrace Home Loans have?
Embrace Home Loans has 150 complaints on record since May 2012, including 3 in the last 12 months and 0 in the last 30 days. That makes it number 2,246 of every company by complaints this year.
Does Embrace Home Loans respond to complaints?
Yes. Embrace Home Loans answered 66.7% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Embrace Home Loans?
The most common problems are applying for a mortgage or refinancing an existing mortgage (16), closing on a mortgage (6), problem with a company's investigation into an existing problem (1).
Is Embrace Home Loans legit?
Embrace Home Loans is a real company with a public complaint record: consumers have complained about it 150 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Embrace Home Loans legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Embrace Home Loans?
Complain to Embrace Home Loans in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Embrace Home Loans complaints come from?
Most come from Maryland (17), Florida (14), Georgia (12). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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