Mortgage company · complaint record
First Guaranty Mortgage complaints
Filed under FIRST GUARANTY MORTGAGE CORP
Consumers have filed 79 complaints about First Guaranty Mortgage since 2013, 3 of them in the last 12 months. It answered 0% on time and closed 25% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 79
- Last 12 months
- 3
- Answered on time
- 0%
- Closed with relief
- 25%
- Last 30 days
- 0
- Rank
- #250 of 595
Since April 2013
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Mar 10, 2026
Most complained-about mortgage lenders & servicers
First Guaranty Mortgage complaints by month
The busiest month was June 2017 (4 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How First Guaranty Mortgage answered all time
- Closed with monetary relief1519%
- Closed with non-monetary relief33.8%
- Closed with explanation5367.1%
- Closed11.3%
- Untimely response78.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What First Guaranty Mortgage complaints are about
Top First Guaranty Mortgage problems
Where First Guaranty Mortgage complaints come from
Most complaints: Georgia (9), Florida (8), Texas (6), California (6), Louisiana (6).
First Guaranty Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | First Guaranty MortgageMortgages | - | 3 | - |
Compare side by side: First Guaranty Mortgage vs Midwest Loan Services · First Guaranty Mortgage vs Truhome Solutions · First Guaranty Mortgage vs NEXA Mortgage · First Guaranty Mortgage vs Hilltop
What people say about First Guaranty Mortgage
All experiencesNo experiences with First Guaranty Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest First Guaranty Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 10, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | No timely reply |
| Feb 5, 2026 | Mortgages | Trouble during payment processPayment process | No timely reply |
| Jan 15, 2026 | Debt collection | Attempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owed | No timely reply |
| May 8, 2025 | Credit reporting | Incorrect information on your reportAccount information incorrect | No timely reply |
| Oct 24, 2024 | Credit reporting | Incorrect information on your reportAccount status incorrect | No timely reply |
| Mar 22, 2024 | Mortgages | Trouble during payment processLoan sold or transferred to another company | No timely reply |
| Apr 3, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | No timely reply |
| Aug 5, 2022 | Debt relief & credit repair | Problem with customer service | Explained |
| May 2, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Apr 13, 2022 | Mortgages | Closing on a mortgage | Explained |
| Apr 6, 2022 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Jan 14, 2022 | Mortgages | Struggling to pay mortgage | Explained |
Questions about First Guaranty Mortgage
How many complaints does First Guaranty Mortgage have?
First Guaranty Mortgage has 79 complaints on record since April 2013, including 3 in the last 12 months and 0 in the last 30 days. That makes it number 2,246 of every company by complaints this year.
Does First Guaranty Mortgage respond to complaints?
Yes. First Guaranty Mortgage answered 0% of its complaints on time (within 15 days) and closed 25% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with First Guaranty Mortgage?
The most common problems are trouble during payment process (8), improper use of your report (3), attempts to collect debt not owed (1).
Is First Guaranty Mortgage legit?
First Guaranty Mortgage is a real company with a public complaint record: consumers have complained about it 79 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is First Guaranty Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against First Guaranty Mortgage?
Complain to First Guaranty Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most First Guaranty Mortgage complaints come from?
Most come from Georgia (9), Florida (8), Texas (6). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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