FirstKey against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | FirstKey | 1 | new | 100% | 0% | 25 |
Every mortgage company ranked
Latest FirstKey mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 14, 2026 | Mortgages | Struggling to pay mortgageForeclosure | NY | Explained | Yes |
| Oct 17, 2025 | Mortgages | Trouble during payment processPayment process | CT | Explained | Yes |
| Jul 26, 2024 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | MN | Explained | Yes |
| Jul 10, 2024 | Mortgages | Trouble during payment processPayment process | MN | Explained | Yes |
| Jan 9, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | MN | Explained | Yes |
| Dec 8, 2023 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | PA | Explained | Yes |
| Feb 3, 2023 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Jan 18, 2023 | Mortgages | Trouble during payment process | KY | Explained | Yes |
| Jan 10, 2023 | Mortgages | Struggling to pay mortgage | KY | Explained | Yes |
| Nov 30, 2018 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Sep 11, 2017 | Mortgages | Trouble during payment process | IL | Explained | Yes |
| Jul 2, 2017 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Feb 28, 2017 | Mortgages | Loan servicing, payments, escrow account | NC | Closed | No |
| Oct 24, 2016 | Mortgages | Loan servicing, payments, escrow account | CA | Money back | No |
| Sep 6, 2016 | Mortgages | Other | MI | Closed | Yes |
| Apr 6, 2016 | Mortgages | Loan servicing, payments, escrow account | CA | Money back | Yes |
| Mar 23, 2016 | Mortgages | Loan modification,collection,foreclosure | CA | Fixed | Yes |
| Mar 23, 2016 | Mortgages | Loan servicing, payments, escrow account | FL | Fixed | Yes |
| Jan 31, 2016 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Jan 20, 2016 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Jan 14, 2016 | Mortgages | Loan servicing, payments, escrow account | OR | Money back | No |
| Dec 8, 2015 | Mortgages | Loan servicing, payments, escrow account | MD | Explained | Yes |
| Oct 23, 2015 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Oct 15, 2015 | Mortgages | Loan servicing, payments, escrow account | MA | Explained | Yes |
| Jun 15, 2015 | Mortgages | Loan servicing, payments, escrow account | CA | Fixed | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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