Bank · complaint record
Found complaints
Filed under Indie Technology DBA Found
Consumers have filed 94 complaints about Found since 2023, none in the last 12 months (-100% on the year before). It answered 94.7% on time and closed 0% with relief for the customer. The most common problem is managing an account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 94
- Last 12 months
- 0
- Answered on time
- 94.7%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since July 2023
-100% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Feb 21, 2025
Found complaints by month
The busiest month was March 2024 (10 complaints). Complaints in the last 12 months are down 100% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Found answered all time
- Closed with explanation94100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Found complaints are about
Top Found problems
Inside "Managing an account"
- Problem using a debit or ATM card 30
- Deposits and withdrawals 16
- Funds not handled or disbursed as instructed 2
- Banking errors 1
- Problem accessing account 1
Where Found complaints come from
Most complaints: California (16), Texas (11), Georgia (8), Florida (7), Pennsylvania (6).
Found compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | FoundBank accounts | - | 0 | - |
Compare side by side: Found vs Bancfirst · Found vs Banner · Found vs Customers Bancorp · Found vs RBC Bank
What people say about Found
All experiencesNo experiences with Found yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Found complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 21, 2025 | Money transfers & apps | Other transaction problem | Explained |
| Feb 5, 2025 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Jan 31, 2025 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Explained |
| Jan 28, 2025 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jan 14, 2025 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Jan 11, 2025 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Jan 6, 2025 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Dec 30, 2024 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Dec 29, 2024 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Dec 15, 2024 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Explained |
| Dec 11, 2024 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Dec 5, 2024 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
Questions about Found
How many complaints does Found have?
Found has 94 complaints on record since July 2023, including 0 in the last 12 months and 0 in the last 30 days.
Does Found respond to complaints?
Yes. Found answered 94.7% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Found?
The most common problems are managing an account (50), problem with a lender or other company charging your account (24), closing an account (5).
Is Found legit?
Found is a real company with a public complaint record: consumers have complained about it 94 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Found legit? for the signals, red flags and how to protect yourself.
Are complaints about Found going up or down?
Down. There were 0 complaints in the last 12 months against 13 in the 12 before (-100%). See every month.
How do I file a complaint against Found?
Complain to Found in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Found complaints come from?
Most come from California (16), Texas (11), Georgia (8). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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