Mortgage company · complaint record
HomeTown Lenders complaints
Filed under HomeTown Lenders, LLC
Consumers have filed 38 complaints about HomeTown Lenders since 2012, none in the last 12 months. It answered 71.1% on time and closed 23% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 38
- Last 12 months
- 0
- Answered on time
- 71.1%
- Closed with relief
- 23%
- Last 30 days
- 0
- Rank
- -
Since January 2012
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Nov 15, 2024
HomeTown Lenders complaints by month
The busiest month was November 2023 (6 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How HomeTown Lenders answered all time
- Closed with monetary relief513.2%
- Closed with non-monetary relief37.9%
- Closed with explanation2771.1%
- Untimely response37.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What HomeTown Lenders complaints are about
Top HomeTown Lenders problems
Inside "Trouble during payment process"
- Trying to communicate with the company to fix an issue while managing or servicing your loan 7
- Escrow, taxes, or insurance 1
- Payment process 1
- Loan sold or transferred to another company 1
Where HomeTown Lenders complaints come from
Most complaints: Alabama (9), Florida (7), Ohio (4), Tennessee (3), California (3).
HomeTown Lenders compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | HomeTown LendersMortgages | - | 0 | - |
Compare side by side: HomeTown Lenders vs Midwest Loan Services · HomeTown Lenders vs Truhome Solutions · HomeTown Lenders vs NEXA Mortgage · HomeTown Lenders vs Hilltop
What people say about HomeTown Lenders
All experiencesNo experiences with HomeTown Lenders yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest HomeTown Lenders complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 15, 2024 | Debt collection | Attempts to collect debt not owedDebt was paid | No timely reply |
| Oct 13, 2024 | Mortgages | Trouble during payment processPayment process | No timely reply |
| Jul 1, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | No timely reply |
| Dec 20, 2023 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
| Nov 21, 2023 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Nov 16, 2023 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Nov 15, 2023 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Nov 15, 2023 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Nov 9, 2023 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Money back |
| Nov 2, 2023 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 23, 2023 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 4, 2023 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
Questions about HomeTown Lenders
How many complaints does HomeTown Lenders have?
HomeTown Lenders has 38 complaints on record since January 2012, including 0 in the last 12 months and 0 in the last 30 days.
Does HomeTown Lenders respond to complaints?
Yes. HomeTown Lenders answered 71.1% of its complaints on time (within 15 days) and closed 23% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with HomeTown Lenders?
The most common problems are trouble during payment process (10), closing on a mortgage (7), applying for a mortgage or refinancing an existing mortgage (6).
Is HomeTown Lenders legit?
HomeTown Lenders is a real company with a public complaint record: consumers have complained about it 38 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is HomeTown Lenders legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against HomeTown Lenders?
Complain to HomeTown Lenders in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most HomeTown Lenders complaints come from?
Most come from Alabama (9), Florida (7), Ohio (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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