Bank · complaint record
Independent Bank complaints
Filed under INDEPENDENT BANK CORP.
Consumers have filed 106 complaints about Independent Bank since 2020, 21 of them in the last 12 months (0% on the year before). It answered 100% on time and closed 0% with relief for the customer. The most common problem is managing an account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 106
- Last 12 months
- 21
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #112 of 188
Since May 2020
0% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Sep 14, 2026
Most complained-about banks & credit unions
Independent Bank complaints by month
The busiest month was July 2025 (5 complaints). Complaints in the last 12 months are about level, 0% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Independent Bank answered all time
- Closed with monetary relief109.4%
- Closed with non-monetary relief54.7%
- Closed with explanation9185.8%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Independent Bank complaints are about
Top Independent Bank problems
Inside "Managing an account"
- Deposits and withdrawals 10
- Problem using a debit or ATM card 9
- Banking errors 8
- Funds not handled or disbursed as instructed 5
- Problem accessing account 3
- Cashing a check 3
Where Independent Bank complaints come from
Most complaints: Massachusetts (91), New Hampshire (3), Rhode Island (3), Oklahoma (2), Florida (1).
Independent Bank compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | Independent BankBank accounts | - | 21 | - |
Compare side by side: Independent Bank vs Bancfirst · Independent Bank vs Banner · Independent Bank vs Customers Bancorp · Independent Bank vs RBC Bank
What people say about Independent Bank
All experiencesNo experiences with Independent Bank yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Independent Bank complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 14, 2026 | Bank accounts | Problem caused by your funds being lowNon-sufficient funds and associated fees | Explained |
| Aug 18, 2026 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Aug 15, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Aug 15, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Jun 29, 2026 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Jun 17, 2026 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| May 28, 2026 | Money transfers & apps | Fraud or scam | Explained |
| May 28, 2026 | Bank accounts | Managing an accountCashing a check | Explained |
| May 11, 2026 | Bank accounts | Managing an accountBanking errors | Explained |
| Apr 30, 2026 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Apr 21, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Apr 20, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
Questions about Independent Bank
How many complaints does Independent Bank have?
Independent Bank has 106 complaints on record since May 2020, including 21 in the last 12 months and 0 in the last 30 days. That makes it number 1,049 of every company by complaints this year.
Does Independent Bank respond to complaints?
Yes. Independent Bank answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Independent Bank?
The most common problems are managing an account (43), problem caused by your funds being low (13), problem with a lender or other company charging your account (10).
Is Independent Bank legit?
Independent Bank is a real company with a public complaint record: consumers have complained about it 106 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Independent Bank legit? for the signals, red flags and how to protect yourself.
Are complaints about Independent Bank going up or down?
Roughly level. There were 21 complaints in the last 12 months against 21 in the 12 before (0%). See every month.
How do I file a complaint against Independent Bank?
Complain to Independent Bank in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Independent Bank complaints come from?
Most come from Massachusetts (91), New Hampshire (3), Rhode Island (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Independent Bank
No comments yet. Start the conversation - questions are welcome too.