Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme

Student loans

Navy Federal Credit Union student loans complaints

Consumers have filed 35 complaints about Navy Federal Credit Union's student loans, 8 in the last 12 months. Navy Federal Credit Union answered 100% on time and closed 29% with relief. See the whole Navy Federal Credit Union record.

Navy Federal Credit Union against other student loan servicers

#Company12 monthsChangeOn timeReliefAll time
1MOHELA7,252-10%36%2%25,029
2Nelnet3,551-13%99.9%0%16,699
3Maximus Federal Services2,3910%100%0%8,072
4Servicer under contract with Federal Student Aid1,520+1%0%-3,025
5Edfinancial Services1,456-7%98.9%0%6,432
6Sallie Mae716+38%100%12%4,273
7Central Research530+151%99.8%0%744
8Navient462-39%100%0%35,811
9Climb Credit304+78%100%0%534
10AES / PHEAA206+4%100%14%13,061
11SoFi160+13%100%9%335
12Goal Structured Solutions108+104%100%0%250
13Navy Federal Credit Union8new100%29%35

Every loan servicer ranked

Latest Navy Federal Credit Union student loans complaints

ReceivedAboutIssueStateAnswerOn time
Sep 22, 2026Student loansIncorrect information on your reportAccount information incorrectCAIn progressYes
Aug 28, 2026Student loansDealing with your lender or servicerReceived bad information about your loanVAFixedYes
Apr 30, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanCAExplainedYes
Apr 22, 2026Student loansIncorrect information on your reportInformation belongs to someone elseWAExplainedYes
Apr 17, 2026Student loansIncorrect information on your reportAccount status incorrectFLFixedYes
Mar 31, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledGAExplainedYes
Mar 3, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanGAExplainedYes
Feb 26, 2026Student loansIncorrect information on your reportAccount information incorrectMDExplainedYes
Sep 7, 2025Student loansDealing with your lender or servicerReceived bad information about your loanNDFixedYes
Aug 22, 2025Student loansStruggling to repay your loanCan't temporarily delay making paymentsCTExplainedYes
Apr 30, 2025Student loansIssue with income share agreementBilling or statement issuesVAExplainedYes
Jan 15, 2025Student loansStruggling to repay your loanCan't temporarily delay making paymentsVAFixedYes
Nov 13, 2024Student loansDealing with your lender or servicerTrouble with how payments are being handledTNExplainedYes
Jul 31, 2024Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanCAExplainedYes
Jun 19, 2024Student loansDealing with your lender or servicerProblem with customer serviceFLFixedYes
Jun 12, 2024Student loansStruggling to repay your loanCan't temporarily delay making paymentsNYExplainedYes
May 18, 2024Student loansProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportSCExplainedYes
Dec 18, 2023Student loansGetting a loanDenied loanNYExplainedYes
May 13, 2023Student loansDealing with your lender or servicerReceived bad information about your loanVAExplainedYes
May 13, 2023Student loansDealing with your lender or servicerReceived bad information about your loanVAExplainedYes
May 13, 2023Student loansDealing with your lender or servicerReceived bad information about your loanVAExplainedYes
Sep 29, 2022Student loansGetting a loanDenied loanNCExplainedYes
Jun 22, 2022Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanNYExplainedYes
Jun 17, 2022Student loansDealing with your lender or servicerTrouble with how payments are being handledFLExplainedYes
May 18, 2022Student loansGetting a loanConfusing or misleading advertisingFLFixedYes
Mar 14, 2022Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsPAExplainedYes
Dec 13, 2021Student loansDealing with your lender or servicerReceived bad information about your loanNJExplainedYes
Sep 22, 2021Student loansDealing with your lender or servicerReceived bad information about your loanNJExplainedYes
Aug 9, 2021Student loansDealing with your lender or servicerReceived bad information about your loan-ExplainedYes
Oct 28, 2020Student loansDealing with your lender or servicerTrouble with how payments are being handled-ExplainedYes

Your rights with student loan servicers

Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.

Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.

General information, not legal advice; rules vary by state. Plain-English guides

Talk about Navy Federal Credit Union

Be kind and stick to facts. No account numbers or other people's details. Rules

No comments yet. Start the conversation - questions are welcome too.

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience