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Complaint log

Netspend complaint log

The newest complaints about Netspend, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Aug 13, 2026Bank accountsManaging an accountProblem using a debit or ATM cardTXExplainedYes
Aug 13, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedMIExplainedYes
Aug 13, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardTXExplainedYes
Aug 12, 2026Prepaid & gift cardsTrouble using the cardProblem with direct depositCAExplainedYes
Aug 12, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardILExplainedYes
Aug 11, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineCAExplainedYes
Aug 11, 2026Bank accountsClosing an accountCompany closed your accountMOExplainedYes
Aug 11, 2026Prepaid & gift cardsTrouble using the cardProblem with a check written from your prepaid card accountMIExplainedYes
Aug 11, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardCAExplainedYes
Aug 10, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferNCExplainedYes
Aug 10, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferOKExplainedYes
Aug 8, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferVAExplainedYes
Aug 7, 2026Prepaid & gift cardsUnexpected or other feesFLExplainedYes
Aug 7, 2026Prepaid & gift cardsUnexpected or other feesTXExplainedYes
Aug 6, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardCAExplainedYes
Aug 6, 2026Bank accountsOpening an accountDidn't receive terms that were advertisedCAExplainedYes
Aug 6, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedNCExplainedYes
Aug 5, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardKYExplainedYes
Aug 4, 2026Bank accountsOpening an accountUnable to open an accountWAExplainedYes
Aug 4, 2026Bank accountsManaging an accountDeposits and withdrawalsNYExplainedYes
Aug 4, 2026Bank accountsOpening an accountAccount opened without my consent or knowledgeTXExplainedYes
Aug 3, 2026Bank accountsManaging an accountProblem using a debit or ATM cardNVExplainedYes
Aug 3, 2026Bank accountsManaging an accountProblem accessing accountTNExplainedYes
Aug 3, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardLAExplainedYes
Aug 2, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedNJExplainedYes
Aug 1, 2026Bank accountsOpening an accountDidn't receive terms that were advertisedKSExplainedYes
Aug 1, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferCTExplainedYes
Jul 31, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferCAExplainedYes
Jul 31, 2026Credit cardsGetting a credit cardCard opened without my consent or knowledgeTNExplainedYes
Jul 30, 2026Bank accountsClosing an accountCan't close your accountFLExplainedYes
Jul 30, 2026Bank accountsOpening an accountAccount opened without my consent or knowledgeOKExplainedYes
Jul 28, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardTNExplainedYes
Jul 28, 2026Bank accountsManaging an accountBanking errorsCAExplainedYes
Jul 28, 2026Credit cardsClosing your accountCan't close your accountCOExplainedYes
Jul 28, 2026Bank accountsManaging an accountBanking errorsDCExplainedYes
Jul 28, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardMIExplainedYes
Jul 28, 2026Bank accountsManaging an accountDeposits and withdrawalsMSExplainedYes
Jul 28, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementNCExplainedYes
Jul 27, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedNVExplainedYes
Jul 27, 2026Bank accountsOpening an accountAccount opened without my consent or knowledgeFLExplainedYes
Jul 27, 2026Prepaid & gift cardsTrouble using the cardProblem using the card to withdraw money from an ATMKSExplainedYes
Jul 27, 2026Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardMDExplainedYes
Jul 26, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseSCExplainedYes
Jul 25, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardFLExplainedYes
Jul 25, 2026Credit cardsClosing your accountCompany closed your accountFLExplainedYes
Jul 24, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferNYExplainedYes
Jul 24, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedAZExplainedYes
Jul 24, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineGAExplainedYes
Jul 24, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMIExplainedYes
Jul 23, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedCOExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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