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Complaint log

Ofg Bancorp complaint log

The newest complaints about Ofg Bancorp, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 2, 2025Credit reportingIncorrect information on your reportOld information reappears or never goes awayPRExplainedYes
Sep 17, 2025MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingPRExplainedYes
Sep 11, 2025Credit reportingIncorrect information on your reportAccount status incorrectFLExplainedYes
Sep 3, 2025Bank accountsManaging an accountDeposits and withdrawalsNYExplainedYes
Aug 26, 2025Bank accountsManaging an accountDeposits and withdrawalsPRExplainedYes
Aug 17, 2025Credit reportingIncorrect information on your reportAccount status incorrectPRExplainedYes
Aug 8, 2025Bank accountsManaging an accountProblem using a debit or ATM cardPRExplainedYes
Aug 1, 2025Bank accountsManaging an accountDeposits and withdrawalsPRExplainedYes
Jul 23, 2025Credit reportingIncorrect information on your reportAccount status incorrectPRExplainedYes
Jul 19, 2025Debt collectionAttempts to collect debt not owedDebt is not yoursPRExplainedYes
Jul 17, 2025Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportPRExplainedYes
Jul 16, 2025Auto loans & leasesRepossessionDeficiency balance after repossessionVAExplainedYes
Jul 15, 2025MortgagesIncorrect information on your reportInformation belongs to someone elseNCExplainedYes
Jul 7, 2025Bank accountsManaging an accountFunds not handled or disbursed as instructedPRExplainedYes
Jul 2, 2025Credit reportingIncorrect information on your reportAccount information incorrectPRExplainedYes
Jul 1, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsNYExplainedYes
Jun 24, 2025Credit reportingIncorrect information on your reportAccount information incorrectPRExplainedYes
Jun 23, 2025Bank accountsClosing an accountCan't close your accountPRExplainedYes
Jun 20, 2025MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosurePRExplainedYes
Jun 18, 2025Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizePRExplainedYes
Jun 7, 2025Auto loans & leasesRepossessionVoluntary repossessionVAExplainedYes
Jun 6, 2025Auto loans & leasesProblems at the end of the loan or leaseProblem related to refinancingPRExplainedYes
Jun 3, 2025Auto loans & leasesRepossessionNotice to repossessFLExplainedYes
May 29, 2025Auto loans & leasesRepossessionDeficiency balance after repossessionPRExplainedYes
May 28, 2025Auto loans & leasesRepossessionVoluntary repossessionTXExplainedYes
May 24, 2025Auto loans & leasesRepossessionVoluntary repossessionVAExplainedYes
May 20, 2025Bank accountsManaging an accountProblem using a debit or ATM cardPRExplainedYes
May 18, 2025Bank accountsManaging an accountDeposits and withdrawalsOHExplainedYes
May 17, 2025Auto loans & leasesImproper use of your reportReporting company used your report improperlyPRExplainedYes
May 7, 2025Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportFLExplainedYes
May 6, 2025Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanAKExplainedYes
May 1, 2025Credit reportingIncorrect information on your reportAccount status incorrectPRExplainedYes
Apr 29, 2025Auto loans & leasesRepossessionNotice to repossessFLExplainedYes
Apr 29, 2025Credit reportingIncorrect information on your reportAccount information incorrectFLExplainedYes
Apr 9, 2025Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeFLExplainedYes
Mar 27, 2025Bank accountsManaging an accountProblem accessing accountPRExplainedYes
Mar 23, 2025Auto loans & leasesRepossessionVoluntary repossessionFLExplainedYes
Mar 2, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanOHExplainedYes
Feb 27, 2025MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingFLExplainedYes
Feb 27, 2025Credit reportingIncorrect information on your reportInformation belongs to someone elsePRExplainedYes
Feb 18, 2025Credit reportingImproper use of your reportReporting company used your report improperlyPRExplainedYes
Feb 10, 2025MortgagesTrouble during payment processEscrow, taxes, or insurancePRExplainedYes
Feb 3, 2025Credit reportingImproper use of your reportReporting company used your report improperlyPRExplainedYes
Jan 29, 2025Bank accountsClosing an accountCan't close your accountFLExplainedYes
Jan 28, 2025Auto loans & leasesGetting a loan or leaseProblem with signing the paperworkPRExplainedYes
Jan 28, 2025Bank accountsManaging an accountProblem using a debit or ATM cardPRExplainedYes
Jan 24, 2025Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offPRExplainedYes
Jan 22, 2025Credit reportingImproper use of your reportReporting company used your report improperlyPRExplainedYes
Jan 14, 2025Debt collectionWritten notification about debtDidn't receive enough information to verify debtPAExplainedYes
Jan 13, 2025Credit reportingProblem with a company's investigation into an existing problemWas not notified of investigation status or resultsPRExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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