Bank · complaint record
Pacific Western Bank complaints
Consumers have filed 51 complaints about Pacific Western Bank since 2015, none in the last 12 months. It answered 90.2% on time and closed 16% with relief for the customer. The most common problem is managing an account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 51
- Last 12 months
- 0
- Answered on time
- 90.2%
- Closed with relief
- 16%
- Last 30 days
- 0
- Rank
- -
Since January 2015
new vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Sep 12, 2023
Pacific Western Bank complaints by month
The busiest month was August 2022 (6 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Pacific Western Bank answered all time
- Closed with monetary relief815.7%
- Closed with explanation4078.4%
- Closed35.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Pacific Western Bank complaints are about
Top Pacific Western Bank problems
Inside "Managing an account"
- Funds not handled or disbursed as instructed 4
- Deposits and withdrawals 3
- Problem accessing account 3
- Problem making or receiving payments 2
- Problem using a debit or ATM card 2
- Banking errors 1
Where Pacific Western Bank complaints come from
Most complaints: California (29), Arizona (6), Illinois (3), North Carolina (2), South Carolina (2).
Pacific Western Bank compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | Pacific Western BankBank accounts | - | 0 | - |
Compare side by side: Pacific Western Bank vs Bancfirst · Pacific Western Bank vs Banner · Pacific Western Bank vs Customers Bancorp · Pacific Western Bank vs RBC Bank
What people say about Pacific Western Bank
All experiencesNo experiences with Pacific Western Bank yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Pacific Western Bank complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 12, 2023 | Bank accounts | Opening an accountUnable to open an account | Explained |
| Aug 16, 2023 | Mortgages | Trouble during payment processInterest rate | Explained |
| Aug 7, 2023 | Mortgages | Struggling to pay mortgage | Explained |
| Jul 9, 2023 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jun 28, 2023 | Mortgages | Closing on a mortgage | Explained |
| Jun 25, 2023 | Bank accounts | Closing an accountCan't close your account | Explained |
| Jun 21, 2023 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Jun 8, 2023 | Bank accounts | Managing an accountProblem making or receiving payments | Explained |
| Apr 11, 2023 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Mar 29, 2023 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Mar 20, 2023 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Feb 7, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Money back |
Questions about Pacific Western Bank
How many complaints does Pacific Western Bank have?
Pacific Western Bank has 51 complaints on record since January 2015, including 0 in the last 12 months and 0 in the last 30 days.
Does Pacific Western Bank respond to complaints?
Yes. Pacific Western Bank answered 90.2% of its complaints on time (within 15 days) and closed 16% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Pacific Western Bank?
The most common problems are managing an account (15), applying for a mortgage or refinancing an existing mortgage (9), account opening, closing, or management (4).
Is Pacific Western Bank legit?
Pacific Western Bank is a real company with a public complaint record: consumers have complained about it 51 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Pacific Western Bank legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Pacific Western Bank?
Complain to Pacific Western Bank in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Pacific Western Bank complaints come from?
Most come from California (29), Arizona (6), Illinois (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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