Auto loans & leases
PenFed Credit Union auto loans & leases complaints
Consumers have filed 639 complaints about PenFed Credit Union's auto loans & leases, 96 in the last 12 months (+14%). PenFed Credit Union answered 100% on time and closed 27% with relief. See the whole PenFed Credit Union record.
PenFed Credit Union against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | PenFed Credit Union | 96 | 100% | 27% |
Latest PenFed Credit Union auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 24, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | In progress |
| Oct 20, 2026 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | Fixed |
| Oct 16, 2026 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| Oct 15, 2026 | Auto loans & leases | RepossessionDeficiency balance after repossession | Explained |
| Oct 15, 2026 | Auto loans & leases | RepossessionCompany communicating payment assistance or payment extension options | Explained |
| Oct 2, 2026 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Sep 30, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | Explained |
| Sep 27, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Money back |
| Sep 24, 2026 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Sep 18, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Sep 18, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Sep 18, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Sep 16, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Sep 16, 2026 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | Explained |
| Sep 16, 2026 | Auto loans & leases | RepossessionLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Sep 13, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 13, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Sep 8, 2026 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Sep 2, 2026 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Aug 28, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Aug 27, 2026 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Aug 26, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Aug 21, 2026 | Auto loans & leases | Improper use of your reportReporting company used your report improperly | Explained |
| Aug 13, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | Explained |
| Aug 13, 2026 | Auto loans & leases | Getting a loan or leaseProblem with signing the paperwork | Fixed |
| Aug 4, 2026 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | Explained |
| Jul 31, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Fixed |
| Jul 23, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Jul 22, 2026 | Auto loans & leases | RepossessionCompany communicating payment assistance or payment extension options | Explained |
| Jul 17, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Money back |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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