Mortgages
PenFed Credit Union mortgages complaints
Consumers have filed 842 complaints about PenFed Credit Union's mortgages, 60 in the last 12 months (+7%). PenFed Credit Union answered 100% on time and closed 34% with relief. See the whole PenFed Credit Union record.
PenFed Credit Union against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | PenFed Credit Union | 60 | 100% | 34% |
Latest PenFed Credit Union mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 30, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Money back |
| Oct 29, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | In progress |
| Oct 23, 2026 | Mortgages | Trouble during payment processPaying off the loan | Money back |
| Oct 21, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Oct 19, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | In progress |
| Oct 17, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 16, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 15, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 8, 2026 | Mortgages | Incorrect information on your reportAccount information incorrect | In progress |
| Oct 6, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Sep 22, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Sep 15, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Money back |
| Sep 11, 2026 | Mortgages | Trouble during payment processPayment process | Fixed |
| Aug 30, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Aug 27, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Aug 26, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Aug 12, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisal | Explained |
| Aug 7, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Aug 5, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Jul 22, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Jul 13, 2026 | Mortgages | Trouble during payment processFees charged | Money back |
| Jul 10, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Money back |
| Jul 10, 2026 | Mortgages | Trouble during payment processPayment process | Money back |
| Jul 9, 2026 | Mortgages | Trouble during payment processPaying off the loan | Fixed |
| Jul 3, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Jun 24, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Money back |
| May 18, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Fixed |
| May 4, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Apr 24, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Apr 18, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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