Loan servicer · complaint record
Premier Student Loan Center complaints
Filed under Premier Student Loan Center
Consumers have filed 228 complaints about Premier Student Loan Center since 2017, none in the last 12 months. It answered 50% on time and closed 52% with relief for the customer. The most common problem is dealing with your lender or servicer.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 228
- Last 12 months
- 0
- Answered on time
- 50%
- Closed with relief
- 52%
- Last 30 days
- 0
- Rank
- -
Since March 2017
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Oct 7, 2021
Premier Student Loan Center complaints by month
The busiest month was November 2019 (20 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Premier Student Loan Center answered all time
- Closed with monetary relief6829.8%
- Closed with explanation6227.2%
- Untimely response9843%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Premier Student Loan Center complaints are about
Top Premier Student Loan Center problems
Inside "Dealing with your lender or servicer"
- Received bad information about your loan 64
- Trouble with how payments are being handled 47
- Don't agree with the fees charged 16
- Problem with customer service 10
- Keep getting calls about your loan 7
- Need information about your loan balance or loan terms 4
Where Premier Student Loan Center complaints come from
Most complaints: New York (21), Texas (20), Georgia (15), Florida (11), Illinois (10).
Premier Student Loan Center compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | Premier Student Loan CenterStudent loans | - | 0 | - |
Compare side by side: Premier Student Loan Center vs Earnest · Premier Student Loan Center vs College Ave Student Loan Servicing · Premier Student Loan Center vs Meritize Financial · Premier Student Loan Center vs LendKey Technologies
What people say about Premier Student Loan Center
All experiencesNo experiences with Premier Student Loan Center yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Premier Student Loan Center complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 7, 2021 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | No timely reply |
| Sep 17, 2021 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | No timely reply |
| Aug 27, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Apr 9, 2021 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | No timely reply |
| Mar 7, 2021 | Student loans | Dealing with your lender or servicerProblem with customer service | No timely reply |
| Mar 7, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Jan 29, 2021 | Debt relief & credit repair | Fraud or scam | No timely reply |
| Jan 11, 2021 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | No timely reply |
| Dec 30, 2020 | Student loans | Dealing with your lender or servicerProblem with customer service | No timely reply |
| Nov 12, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Nov 4, 2020 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | No timely reply |
| Oct 30, 2020 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | No timely reply |
Questions about Premier Student Loan Center
How many complaints does Premier Student Loan Center have?
Premier Student Loan Center has 228 complaints on record since March 2017, including 0 in the last 12 months and 0 in the last 30 days.
Does Premier Student Loan Center respond to complaints?
Yes. Premier Student Loan Center answered 50% of its complaints on time (within 15 days) and closed 52% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Premier Student Loan Center?
The most common problems are dealing with your lender or servicer (148), struggling to repay your loan (30), fraud or scam (26).
Is Premier Student Loan Center legit?
Premier Student Loan Center is a real company with a public complaint record: consumers have complained about it 228 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Premier Student Loan Center legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Premier Student Loan Center?
Complain to Premier Student Loan Center in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Premier Student Loan Center complaints come from?
Most come from New York (21), Texas (20), Georgia (15). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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