Bank · complaint record
Provident Financial Services complaints
Filed under PROVIDENT FINANCIAL SERVICES, INC.
Consumers have filed 61 complaints about Provident Financial Services since 2021, 21 of them in the last 12 months (+50% on the year before). It answered 100% on time and closed 24% with relief for the customer. The most common problem is managing an account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 61
- Last 12 months
- 21
- Answered on time
- 100%
- Closed with relief
- 24%
- Last 30 days
- 6
- Rank
- #112 of 188
Since June 2021
+50% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Oct 30, 2026
Most complained-about banks & credit unions
Provident Financial Services complaints by month
The busiest month was September 2024 (7 complaints). Complaints in the last 12 months are up 50% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Provident Financial Services answered all time
- Closed with monetary relief914.8%
- Closed with non-monetary relief11.6%
- Closed with explanation5183.6%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Provident Financial Services complaints are about
Top Provident Financial Services problems
Inside "Managing an account"
- Problem accessing account 9
- Deposits and withdrawals 7
- Funds not handled or disbursed as instructed 4
- Problem making or receiving payments 3
- Problem using a debit or ATM card 2
- Fee problem 1
Where Provident Financial Services complaints come from
Most complaints: New Jersey (47), Pennsylvania (4), Florida (3), California (2), New York (2).
Provident Financial Services compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | Provident Financial ServicesBank accounts | - | 21 | - |
Compare side by side: Provident Financial Services vs Bancfirst · Provident Financial Services vs Banner · Provident Financial Services vs Customers Bancorp · Provident Financial Services vs RBC Bank
What people say about Provident Financial Services
All experiencesNo experiences with Provident Financial Services yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Provident Financial Services complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 30, 2026 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Money back |
| Oct 29, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Oct 29, 2026 | Mortgages | Trouble during payment processFees charged | Money back |
| Oct 28, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 28, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Oct 28, 2026 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Money back |
| Oct 3, 2026 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Sep 28, 2026 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Sep 28, 2026 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Money back |
| Aug 8, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Aug 7, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Money back |
| May 12, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
Questions about Provident Financial Services
How many complaints does Provident Financial Services have?
Provident Financial Services has 61 complaints on record since June 2021, including 21 in the last 12 months and 6 in the last 30 days. That makes it number 1,049 of every company by complaints this year.
Does Provident Financial Services respond to complaints?
Yes. Provident Financial Services answered 100% of its complaints on time (within 15 days) and closed 24% with relief - money back or a fix; 23.8% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Provident Financial Services?
The most common problems are managing an account (27), opening an account (4), trouble during payment process (10).
Is Provident Financial Services legit?
Provident Financial Services is a real company with a public complaint record: consumers have complained about it 61 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Provident Financial Services legit? for the signals, red flags and how to protect yourself.
Are complaints about Provident Financial Services going up or down?
Up. There were 21 complaints in the last 12 months against 14 in the 12 before (+50%). See every month.
How do I file a complaint against Provident Financial Services?
Complain to Provident Financial Services in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Provident Financial Services complaints come from?
Most come from New Jersey (47), Pennsylvania (4), Florida (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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