Bank · complaint record
Zions Bancorporation complaints
Consumers have filed 1,143 complaints about Zions Bancorporation since 2011, 173 of them in the last 12 months (+56% on the year before). It answered 100% on time and closed 9% with relief for the customer - less often than a typical bank. The most common problem is managing an account. It is the 43rd most complained-about of 188 banks & credit unions this year.
Average response record. How it works
- Complaints on record
- 1,143
- Last 12 months
- 173
- Answered on time
- 100%
- Closed with relief
- 9%
- Last 30 days
- 8
- Rank
- #43 of 188
Since December 2011
+56% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Nov 3, 2026
Most complained-about banks & credit unions
Zions Bancorporation complaints by month
The busiest month was January 2026 (21 complaints). Complaints in the last 12 months are up 56% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Zions Bancorporation answered last 12 months
- Closed with monetary relief148.1%
- Closed with non-monetary relief21.2%
- Closed with explanation15790.8%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers10/409.2% closed with relief
- Complaint trend4/15+56% vs last year
What Zions Bancorporation complaints are about
Top Zions Bancorporation problems last 12 months
Inside "Managing an account"
- Deposits and withdrawals 95
- Problem using a debit or ATM card 51
- Problem accessing account 31
- Fee problem 28
- Funds not handled or disbursed as instructed 26
- Banking errors 25
Where Zions Bancorporation complaints come from
Most complaints: California (221), Texas (205), Nevada (179), Utah (159), Arizona (153).
Zions Bancorporation compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Branch MessengerBank accounts | 48 | 205 | D |
| 2 | Banco Popular de Puerto RicoBank accounts | 61 | 204 | C |
| 3 | Revolut TechnologiesBank accounts | 46 | 187 | D |
| 4 | Schoolsfirst Federal Credit UnionBank accounts | 54 | 185 | C |
| 5 | Arvest BankBank accounts | 58 | 175 | C |
| 6 | Zions BancorporationBank accounts | 59 | 173 | C |
| 7 | Commerce BankBank accounts | 46 | 163 | D |
| 8 | Cullen/Frost BankersBank accounts | 54 | 151 | C |
Compare side by side: Zions Bancorporation vs Branch Messenger · Zions Bancorporation vs Banco Popular de Puerto Rico · Zions Bancorporation vs Revolut Technologies · Zions Bancorporation vs Schoolsfirst Federal Credit Union
What people say about Zions Bancorporation
All experiencesNo experiences with Zions Bancorporation yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Zions Bancorporation complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 3, 2026 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Explained |
| Nov 3, 2026 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Oct 31, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Oct 29, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Oct 26, 2026 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Oct 21, 2026 | Payday & personal loans | Problem when making payments | Money back |
| Oct 20, 2026 | Bank accounts | Closing an accountCan't close your account | Explained |
| Oct 17, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 16, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 11, 2026 | Bank accounts | Opening an accountUnable to open an account | Explained |
| Oct 6, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 6, 2026 | Bank accounts | Managing an accountBanking errors | Money back |
Questions about Zions Bancorporation
How many complaints does Zions Bancorporation have?
Zions Bancorporation has 1,143 complaints on record since December 2011, including 173 in the last 12 months and 8 in the last 30 days. That makes it number 354 of every company by complaints this year.
Does Zions Bancorporation respond to complaints?
Yes. Zions Bancorporation answered 100% of its complaints on time (within 15 days) and closed 9% with relief - money back or a fix; 8.1% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 59/100 (grade C).
What do people complain about most with Zions Bancorporation?
The most common problems are managing an account (286), fraud or scam (39), trouble during payment process (70).
Is Zions Bancorporation legit?
Zions Bancorporation is a real company with a public complaint record: consumers have complained about it 1,143 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Zions Bancorporation legit? for the signals, red flags and how to protect yourself.
Are complaints about Zions Bancorporation going up or down?
Up. There were 173 complaints in the last 12 months against 111 in the 12 before (+56%). See every month.
How do I file a complaint against Zions Bancorporation?
Complain to Zions Bancorporation in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Zions Bancorporation complaints come from?
Most come from California (221), Texas (205), Nevada (179). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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