Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme

Complaint log

Securus J complaint log

The newest complaints about Securus J, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Sep 2, 2022Money transfers & appsProblem adding moneyFLExplainedYes
Aug 29, 2022Money transfers & appsConfusing or misleading advertising or marketingNYExplainedYes
Aug 26, 2022Debt collectionCommunication tacticsUsed obscene, profane, or other abusive languageGAExplainedYes
Aug 18, 2022Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementMIExplainedYes
Aug 10, 2022Money transfers & appsManaging, opening, or closing your mobile wallet accountVAExplainedYes
Aug 4, 2022Debt collectionAttempts to collect debt not owedDebt is not yoursGAExplainedYes
Jul 25, 2022Money transfers & appsManaging, opening, or closing your mobile wallet accountNYExplainedYes
Jul 20, 2022Money transfers & appsOther service problemSCExplainedYes
Jul 16, 2022Money transfers & appsUnauthorized transactions or other transaction problemMIExplainedYes
Jul 12, 2022Money transfers & appsOther service problemVAExplainedYes
Jun 28, 2022CryptoConfusing or missing disclosuresVAExplainedYes
Jun 27, 2022Money transfers & appsFraud or scamCAExplainedYes
Jun 13, 2022Prepaid & gift cardsUnexpected or other feesCAExplainedYes
Jun 1, 2022Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementMIExplainedYes
May 27, 2022Debt relief & credit repairConfusing or missing disclosuresFLExplainedYes
May 26, 2022Money transfers & appsConfusing or missing disclosuresCAExplainedYes
May 21, 2022CryptoOther service problemINExplainedYes
May 18, 2022Money transfers & appsConfusing or misleading advertising or marketingCAExplainedYes
May 10, 2022CryptoOther service problemFLExplainedYes
May 4, 2022Money transfers & appsOther service problemFLExplainedYes
May 2, 2022Bank accountsManaging an accountProblem using a debit or ATM cardAZExplainedYes
Apr 13, 2022Money transfers & appsManaging, opening, or closing your mobile wallet accountNCExplainedYes
Apr 7, 2022Money transfers & appsUnexpected or other feesILExplainedYes
Apr 4, 2022Money transfers & appsOther transaction problemGAExplainedYes
Apr 4, 2022Money transfers & appsUnauthorized transactions or other transaction problemMIExplainedYes
Apr 2, 2022Money transfers & appsConfusing or misleading advertising or marketingNJExplainedYes
Mar 29, 2022CryptoWrong amount charged or receivedAZExplainedYes
Mar 24, 2022Money transfers & appsOther service problemOKExplainedYes
Mar 21, 2022Prepaid & gift cardsTrouble using the cardTrouble using the card to send money to another personPAExplainedYes
Mar 16, 2022Credit cardsOther features, terms, or problemsProblem with customer serviceMIExplainedYes
Mar 16, 2022Bank accountsManaging an accountFunds not handled or disbursed as instructedVAExplainedYes
Mar 16, 2022Bank accountsManaging an accountFunds not handled or disbursed as instructedVAExplainedYes
Mar 15, 2022Money transfers & appsFraud or scamNYExplainedYes
Mar 14, 2022CryptoMoney was not available when promisedVAExplainedYes
Mar 11, 2022Money transfers & appsOther transaction problemFLExplainedYes
Mar 10, 2022Prepaid & gift cardsProblem with a purchase or transferOvercharged for a purchase or transfer you did make with the cardFLExplainedYes
Mar 7, 2022Money transfers & appsOther transaction problemFLExplainedYes
Feb 23, 2022Money transfers & appsOther service problemWAExplainedYes
Feb 17, 2022Money transfers & appsConfusing or misleading advertising or marketingIDMoney backYes
Feb 14, 2022Money transfers & appsOther transaction problemVAExplainedYes
Feb 7, 2022Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferFLExplainedYes
Feb 4, 2022Bank accountsManaging an accountFee problemILExplainedYes
Feb 1, 2022Money transfers & appsConfusing or missing disclosuresVAMoney backYes
Jan 31, 2022Money transfers & appsUnexpected or other feesILExplainedYes
Jan 31, 2022Money transfers & appsUnexpected or other feesMTExplainedYes
Jan 26, 2022Money transfers & appsUnexpected or other feesCOExplainedYes
Jan 21, 2022Credit cardsTrouble using your cardCan't use card to make purchasesVAExplainedYes
Jan 21, 2022Money transfers & appsUnexpected or other feesPAExplainedYes
Jan 20, 2022Money transfers & appsOther transaction problemVAExplainedYes
Jan 19, 2022Money transfers & appsOther service problemVAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience