Mortgage company · complaint record
Sierra Pacific Mortgage complaints
Consumers have filed 147 complaints about Sierra Pacific Mortgage since 2012, 2 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 147
- Last 12 months
- 2
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #300 of 595
Since February 2012
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jan 26, 2026
Most complained-about mortgage lenders & servicers
Sierra Pacific Mortgage complaints by month
The busiest month was April 2020 (6 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Sierra Pacific Mortgage answered all time
- Closed with monetary relief128.2%
- Closed with non-monetary relief42.7%
- Closed with explanation12987.8%
- Closed21.4%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Sierra Pacific Mortgage complaints are about
Top Sierra Pacific Mortgage problems
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 3
- Trying to communicate with the company to fix an issue while managing or servicing your loan 2
- Loan sold or transferred to another company 1
- Payment process 1
Where Sierra Pacific Mortgage complaints come from
Most complaints: California (68), Washington (7), New Jersey (6), Maryland (5), Florida (5).
Sierra Pacific Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Sierra Pacific MortgageMortgages | - | 2 | - |
Compare side by side: Sierra Pacific Mortgage vs Midwest Loan Services · Sierra Pacific Mortgage vs Truhome Solutions · Sierra Pacific Mortgage vs NEXA Mortgage · Sierra Pacific Mortgage vs Hilltop
What people say about Sierra Pacific Mortgage
All experiencesNo experiences with Sierra Pacific Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Sierra Pacific Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jan 26, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Dec 22, 2025 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Sep 26, 2025 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Apr 28, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Mar 17, 2025 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Jan 17, 2025 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Jan 16, 2025 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Apr 3, 2024 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Jan 25, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jan 17, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Dec 4, 2023 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Oct 29, 2023 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
Questions about Sierra Pacific Mortgage
How many complaints does Sierra Pacific Mortgage have?
Sierra Pacific Mortgage has 147 complaints on record since February 2012, including 2 in the last 12 months and 0 in the last 30 days. That makes it number 2,550 of every company by complaints this year.
Does Sierra Pacific Mortgage respond to complaints?
Yes. Sierra Pacific Mortgage answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Sierra Pacific Mortgage?
The most common problems are trouble during payment process (60), improper use of your report (1), loan servicing, payments, escrow account (20).
Is Sierra Pacific Mortgage legit?
Sierra Pacific Mortgage is a real company with a public complaint record: consumers have complained about it 147 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Sierra Pacific Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Sierra Pacific Mortgage?
Complain to Sierra Pacific Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Sierra Pacific Mortgage complaints come from?
Most come from California (68), Washington (7), New Jersey (6). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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