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Complaint log

Student Loan Care complaint log

The newest complaints about Student Loan Care, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Mar 20, 2025Credit reportingImproper use of your reportReporting company used your report improperlyNJNo timely replyNo
Jul 13, 2021Student loansDealing with your lender or servicerDon't agree with the fees chargedOHNo timely replyNo
Aug 17, 2020Credit reportingProblem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your reportMANo timely replyNo
Jul 14, 2020Student loansDealing with your lender or servicerReceived bad information about your loanNCNo timely replyNo
Nov 19, 2019Student loansDealing with your lender or servicerDon't agree with the fees chargedILExplainedNo
Oct 15, 2019Student loansDealing with your lender or servicerTrouble with how payments are being handled-ExplainedNo
Aug 3, 2019Student loansCredit monitoring or identity theft protection servicesDidn't receive services that were advertisedCAExplainedNo
May 30, 2019Student loansDealing with your lender or servicerTrouble with how payments are being handledARExplainedNo
Mar 24, 2019Student loansDealing with your lender or servicerTrouble with how payments are being handledTXExplainedYes
Dec 22, 2018Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanPAExplainedYes
Nov 20, 2018Student loansDealing with your lender or servicerReceived bad information about your loanCAMoney backYes
Jul 16, 2018Student loansStruggling to repay your loanProblem lowering your monthly paymentsVAExplainedYes
Jun 28, 2018Student loansDealing with your lender or servicerReceived bad information about your loan-ExplainedNo
May 11, 2018Debt relief & credit repairFraud or scamKYExplainedYes
Apr 2, 2018Debt relief & credit repairFraud or scamFLExplainedYes
Mar 16, 2018Student loansDealing with your lender or servicerDon't agree with the fees chargedMIExplainedYes
Feb 20, 2018Student loansDealing with your lender or servicerKeep getting calls about your loanALExplainedYes
Jan 30, 2018Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedNCExplainedYes
Jan 25, 2018Student loansDealing with your lender or servicerReceived bad information about your loanPAExplainedYes
Dec 12, 2017Student loansDealing with your lender or servicerTrouble with how payments are being handledNYExplainedYes
Sep 29, 2017Debt relief & credit repairFraud or scamAZExplainedYes
Sep 13, 2017Debt relief & credit repairConfusing or missing disclosuresNYExplainedYes
Aug 4, 2017Student loansStruggling to repay your loanProblem lowering your monthly paymentsPAExplainedNo
Aug 3, 2017Student loansDealing with your lender or servicerReceived bad information about your loanNYExplainedYes
Jun 30, 2017Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedALExplainedNo
Jun 13, 2017Debt collectionFalse statements or representationAttempted to collect wrong amountMAExplainedNo
May 22, 2017Student loansStruggling to repay your loanProblem lowering your monthly paymentsNJExplainedNo
Jan 18, 2017Student loansDealing with my lender or servicerTrouble with how payments are handledNVClosedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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