Loan servicer · complaint record
Student Loan Care complaints
Filed under Student Loan Care, LLC
Consumers have filed 28 complaints about Student Loan Care since 2017, none in the last 12 months. It answered 53.6% on time and closed 4% with relief for the customer. The most common problem is dealing with your lender or servicer.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 28
- Last 12 months
- 0
- Answered on time
- 53.6%
- Closed with relief
- 4%
- Last 30 days
- 0
- Rank
- -
Since January 2017
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Mar 20, 2025
Student Loan Care complaints by month
The busiest month was June 2017 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Student Loan Care answered all time
- Closed with monetary relief13.6%
- Closed with explanation2278.6%
- Closed13.6%
- Untimely response414.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Student Loan Care complaints are about
Top Student Loan Care problems
Inside "Dealing with your lender or servicer"
- Received bad information about your loan 5
- Trouble with how payments are being handled 4
- Don't agree with the fees charged 3
- Keep getting calls about your loan 1
Where Student Loan Care complaints come from
Most complaints: New York (3), Pennsylvania (3), North Carolina (2), New Jersey (2), California (2).
Student Loan Care compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | Student Loan CareStudent loans | - | 0 | - |
Compare side by side: Student Loan Care vs Earnest · Student Loan Care vs College Ave Student Loan Servicing · Student Loan Care vs Meritize Financial · Student Loan Care vs LendKey Technologies
What people say about Student Loan Care
All experiencesNo experiences with Student Loan Care yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Student Loan Care complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 20, 2025 | Credit reporting | Improper use of your reportReporting company used your report improperly | No timely reply |
| Jul 13, 2021 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | No timely reply |
| Aug 17, 2020 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report | No timely reply |
| Jul 14, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Nov 19, 2019 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Oct 15, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Aug 3, 2019 | Student loans | Credit monitoring or identity theft protection servicesDidn't receive services that were advertised | Explained |
| May 30, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Mar 24, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Dec 22, 2018 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Nov 20, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Money back |
| Jul 16, 2018 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
Questions about Student Loan Care
How many complaints does Student Loan Care have?
Student Loan Care has 28 complaints on record since January 2017, including 0 in the last 12 months and 0 in the last 30 days.
Does Student Loan Care respond to complaints?
Yes. Student Loan Care answered 53.6% of its complaints on time (within 15 days) and closed 4% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Student Loan Care?
The most common problems are dealing with your lender or servicer (13), struggling to repay your loan (4), fraud or scam (3).
Is Student Loan Care legit?
Student Loan Care is a real company with a public complaint record: consumers have complained about it 28 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Student Loan Care legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Student Loan Care?
Complain to Student Loan Care in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Student Loan Care complaints come from?
Most come from New York (3), Pennsylvania (3), North Carolina (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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