Auto loans & leases
SunTrust auto loans & leases complaints
Consumers have filed 299 complaints about SunTrust's auto loans & leases. See the whole SunTrust record.
SunTrust against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | SunTrust | 0 | - | - |
Latest SunTrust auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 4, 2019 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Mar 1, 2019 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Feb 23, 2019 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
| Feb 22, 2019 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | Explained |
| Feb 15, 2019 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | Explained |
| Jan 29, 2019 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | Explained |
| Nov 28, 2018 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Nov 15, 2018 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Nov 7, 2018 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Oct 11, 2018 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Oct 3, 2018 | Auto loans & leases | Getting a loan or leaseFraudulent loan | Explained |
| Aug 29, 2018 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Aug 21, 2018 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Aug 20, 2018 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Aug 17, 2018 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
| Jul 27, 2018 | Auto loans & leases | Managing the loan or leaseBilling problem | Fixed |
| Jul 23, 2018 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jul 17, 2018 | Auto loans & leases | Getting a loan or leaseFraudulent loan | Explained |
| Jul 16, 2018 | Auto loans & leases | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Jul 7, 2018 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jul 5, 2018 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Jul 3, 2018 | Auto loans & leases | Getting a loan or leaseFraudulent loan | Explained |
| Jun 1, 2018 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| May 22, 2018 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Apr 30, 2018 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Fixed |
| Apr 30, 2018 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Apr 19, 2018 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | Explained |
| Mar 28, 2018 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Mar 24, 2018 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Mar 12, 2018 | Auto loans & leases | Credit monitoring or identity theft protection servicesBilling dispute for services | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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