Complaint log
SunTrust complaint log
The newest complaints about SunTrust, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Jan 13, 2020 | Bank accounts | Opening an accountAccount opened as a result of fraud | Explained |
| Jan 11, 2020 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jan 10, 2020 | Bank accounts | Closing an accountCompany closed your account | Fixed |
| Jan 10, 2020 | Bank accounts | Opening an accountConfusing or missing disclosures | Explained |
| Jan 10, 2020 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Jan 10, 2020 | Money transfers & apps | Fraud or scam | Explained |
| Jan 9, 2020 | Bank accounts | Managing an accountDeposits and withdrawals | Fixed |
| Jan 9, 2020 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Jan 9, 2020 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Money back |
| Jan 9, 2020 | Money transfers & apps | Wrong amount charged or received | Explained |
| Jan 9, 2020 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Jan 8, 2020 | Bank accounts | Managing an accountFee problem | Explained |
| Jan 8, 2020 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Money back |
| Jan 8, 2020 | Bank accounts | Managing an accountBanking errors | Explained |
| Jan 8, 2020 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Jan 8, 2020 | Mortgages | Trouble during payment process | Fixed |
| Jan 7, 2020 | Credit reporting | Incorrect information on your reportAccount status incorrect | Fixed |
| Jan 7, 2020 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Jan 7, 2020 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jan 6, 2020 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Jan 6, 2020 | Money transfers & apps | Fraud or scam | Explained |
| Jan 6, 2020 | Bank accounts | Managing an accountDeposits and withdrawals | Fixed |
| Jan 6, 2020 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Jan 5, 2020 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Jan 4, 2020 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Jan 4, 2020 | Bank accounts | Managing an accountBanking errors | Explained |
| Jan 4, 2020 | Debt collection | Took or threatened to take negative or legal actionSeized or attempted to seize your property | Money back |
| Jan 3, 2020 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | Explained |
| Jan 3, 2020 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Jan 3, 2020 | Mortgages | Trouble during payment process | Explained |
| Jan 3, 2020 | Mortgages | Struggling to pay mortgage | Explained |
| Jan 3, 2020 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Jan 3, 2020 | Mortgages | Trouble during payment process | Explained |
| Jan 2, 2020 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Money back |
| Jan 2, 2020 | Bank accounts | Managing an accountBanking errors | Explained |
| Jan 2, 2020 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Jan 1, 2020 | Bank accounts | Managing an accountProblem accessing account | Money back |
| Dec 31, 2019 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Dec 31, 2019 | Mortgages | Trouble during payment process | Explained |
| Dec 31, 2019 | Mortgages | Struggling to pay mortgage | Explained |
| Dec 31, 2019 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Dec 30, 2019 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Dec 30, 2019 | Credit cards | Fees or interestCharged too much interest | Explained |
| Dec 30, 2019 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Dec 30, 2019 | Bank accounts | Opening an accountUnable to open an account | Explained |
| Dec 30, 2019 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Dec 29, 2019 | Mortgages | Struggling to pay mortgage | Explained |
| Dec 29, 2019 | Mortgages | Struggling to pay mortgage | Explained |
| Dec 29, 2019 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Dec 29, 2019 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works