Complaint log
SunTrust complaint log
The newest complaints about SunTrust, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 3, 2020 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Feb 3, 2020 | Bank accounts | Opening an accountConfusing or missing disclosures | Explained |
| Feb 1, 2020 | Bank accounts | Managing an accountFee problem | Explained |
| Jan 31, 2020 | Bank accounts | Opening an accountConfusing or missing disclosures | Explained |
| Jan 31, 2020 | Debt collection | Attempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owed | Explained |
| Jan 31, 2020 | Money transfers & apps | Money was not available when promised | Explained |
| Jan 31, 2020 | Bank accounts | Opening an accountUnable to open an account | Fixed |
| Jan 30, 2020 | Payday & personal loans | Charged fees or interest you didn't expect | Money back |
| Jan 30, 2020 | Mortgages | Trouble during payment process | Explained |
| Jan 30, 2020 | Payday & personal loans | Incorrect information on your reportAccount information incorrect | Explained |
| Jan 29, 2020 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Jan 29, 2020 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Jan 28, 2020 | Mortgages | Trouble during payment process | Explained |
| Jan 27, 2020 | Mortgages | Trouble during payment process | Explained |
| Jan 26, 2020 | Mortgages | Struggling to pay mortgage | Explained |
| Jan 24, 2020 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Jan 24, 2020 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Jan 24, 2020 | Credit reporting | Incorrect information on your reportAccount information incorrect | Fixed |
| Jan 24, 2020 | Bank accounts | Problem with a lender or other company charging your accountCan't stop withdrawals from your account | Explained |
| Jan 24, 2020 | Mortgages | Trouble during payment process | Fixed |
| Jan 23, 2020 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Money back |
| Jan 23, 2020 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Jan 23, 2020 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Jan 22, 2020 | Bank accounts | Opening an accountAccount opened as a result of fraud | Explained |
| Jan 22, 2020 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Jan 22, 2020 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Fixed |
| Jan 22, 2020 | Money transfers & apps | Fraud or scam | Explained |
| Jan 22, 2020 | Bank accounts | Closing an accountCan't close your account | Explained |
| Jan 22, 2020 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Jan 20, 2020 | Bank accounts | Managing an accountDeposits and withdrawals | Fixed |
| Jan 20, 2020 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Jan 20, 2020 | Debt collection | Took or threatened to take negative or legal actionThreatened to arrest you or take you to jail if you do not pay | Explained |
| Jan 19, 2020 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Jan 18, 2020 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Money back |
| Jan 17, 2020 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jan 17, 2020 | Mortgages | Trouble during payment process | Explained |
| Jan 17, 2020 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jan 16, 2020 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Jan 16, 2020 | Bank accounts | Problem with a lender or other company charging your accountCan't stop withdrawals from your account | Fixed |
| Jan 16, 2020 | Auto loans & leases | Getting a loan or leaseProblem with signing the paperwork | Explained |
| Jan 15, 2020 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Jan 15, 2020 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Jan 15, 2020 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Jan 15, 2020 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jan 15, 2020 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Jan 14, 2020 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Jan 14, 2020 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Jan 14, 2020 | Mortgages | Closing on a mortgage | Explained |
| Jan 13, 2020 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report | Fixed |
| Jan 13, 2020 | Money transfers & apps | Unauthorized transactions or other transaction problem | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works