Complaint log

SunTrust complaint log

The newest complaints about SunTrust, as they are published, with the company's answer. Open any one for the full record and to discuss it.

Received	About	Issue	State	Answer	On time
Dec 28, 2019	Credit reporting	Improper use of your reportCredit inquiries on your report that you don't recognize	NJ	Fixed	Yes
Dec 27, 2019	Bank accounts	Managing an accountBanking errors	FL	Explained	Yes
Dec 27, 2019	Payday & personal loans	Getting the loan	CO	Explained	Yes
Dec 27, 2019	Bank accounts	Closing an accountCompany closed your account	TX	Explained	Yes
Dec 26, 2019	Bank accounts	Problem caused by your funds being lowOverdrafts and overdraft fees	MD	Money back	Yes
Dec 26, 2019	Bank accounts	Managing an accountDeposits and withdrawals	FL	Money back	Yes
Dec 26, 2019	Bank accounts	Closing an accountCompany closed your account	TN	Explained	Yes
Dec 23, 2019	Bank accounts	Managing an accountDeposits and withdrawals	MD	Explained	Yes
Dec 23, 2019	Bank accounts	Opening an accountUnable to open an account	VA	Explained	Yes
Dec 23, 2019	Bank accounts	Managing an accountProblem using a debit or ATM card	VA	Money back	Yes
Dec 23, 2019	Bank accounts	Problem with a lender or other company charging your accountTransaction was not authorized	-	Explained	Yes
Dec 23, 2019	Bank accounts	Closing an accountFunds not received from closed account	NC	Explained	Yes
Dec 22, 2019	Bank accounts	Managing an accountDeposits and withdrawals	GA	Explained	Yes
Dec 21, 2019	Money transfers & apps	Other service problem	FL	Explained	Yes
Dec 20, 2019	Bank accounts	Problem caused by your funds being lowOverdrafts and overdraft fees	FL	Explained	Yes
Dec 20, 2019	Bank accounts	Closing an accountCompany closed your account	GA	Explained	Yes
Dec 20, 2019	Bank accounts	Managing an accountProblem accessing account	FL	Fixed	Yes
Dec 20, 2019	Bank accounts	Managing an accountBanking errors	-	Explained	Yes
Dec 20, 2019	Bank accounts	Closing an accountCompany closed your account	NC	Explained	Yes
Dec 20, 2019	Bank accounts	Problem with a lender or other company charging your accountTransaction was not authorized	FL	Explained	Yes
Dec 20, 2019	Money transfers & apps	Fraud or scam	GA	Explained	Yes
Dec 19, 2019	Credit cards	Trouble using your cardCan't use card to make purchases	FL	Explained	Yes
Dec 19, 2019	Bank accounts	Closing an accountCompany closed your account	GA	Explained	Yes
Dec 19, 2019	Bank accounts	Managing an accountDeposits and withdrawals	FL	Explained	Yes
Dec 19, 2019	Mortgages	Applying for a mortgage or refinancing an existing mortgage	FL	Explained	Yes
Dec 19, 2019	Bank accounts	Managing an accountProblem accessing account	-	Explained	Yes
Dec 19, 2019	Debt collection	False statements or representationAttempted to collect wrong amount	MO	Explained	Yes
Dec 19, 2019	Credit cards	Problem when making paymentsProblem during payment process	-	Explained	Yes
Dec 18, 2019	Bank accounts	Managing an accountProblem using a debit or ATM card	FL	Explained	Yes
Dec 17, 2019	Money transfers & apps	Fraud or scam	CA	Explained	Yes
Dec 17, 2019	Debt collection	Attempts to collect debt not owedDebt is not yours	-	Explained	Yes
Dec 17, 2019	Mortgages	Trouble during payment process	OK	Explained	Yes
Dec 17, 2019	Bank accounts	Problem with a lender or other company charging your accountTransaction was not authorized	MD	Explained	Yes
Dec 17, 2019	Bank accounts	Managing an accountDeposits and withdrawals	TN	Explained	Yes
Dec 17, 2019	Payday & personal loans	Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report	IL	Explained	Yes
Dec 17, 2019	Credit cards	Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement	FL	Explained	Yes
Dec 17, 2019	Mortgages	Applying for a mortgage or refinancing an existing mortgage	VA	Explained	Yes
Dec 16, 2019	Bank accounts	Managing an accountProblem making or receiving payments	VA	Explained	Yes
Dec 16, 2019	Bank accounts	Managing an accountProblem using a debit or ATM card	FL	Explained	Yes
Dec 16, 2019	Bank accounts	Managing an accountDeposits and withdrawals	FL	Explained	Yes
Dec 16, 2019	Mortgages	Applying for a mortgage or refinancing an existing mortgage	FL	Fixed	Yes
Dec 16, 2019	Bank accounts	Managing an accountDeposits and withdrawals	VA	Explained	Yes
Dec 15, 2019	Bank accounts	Closing an accountFunds not received from closed account	MS	Explained	Yes
Dec 13, 2019	Mortgages	Trouble during payment process	NY	Explained	Yes
Dec 13, 2019	Mortgages	Applying for a mortgage or refinancing an existing mortgage	MA	Explained	Yes
Dec 13, 2019	Bank accounts	Closing an accountFunds not received from closed account	MD	Explained	Yes
Dec 12, 2019	Bank accounts	Managing an accountDeposits and withdrawals	GA	Money back	Yes
Dec 11, 2019	Bank accounts	Problem caused by your funds being lowOverdrafts and overdraft fees	FL	Explained	Yes
Dec 11, 2019	Credit cards	Getting a credit cardCard opened as result of identity theft or fraud	FL	Explained	Yes
Dec 11, 2019	Bank accounts	Managing an accountProblem accessing account	VA	Explained	Yes

Complaint records are public consumer complaints filed with U.S. regulators, checked 8 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works