Complaint log
Synchrony complaint log
The newest complaints about Synchrony, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 3, 2026 | Credit cards | Fees or interestProblem with fees | In progress |
| Nov 2, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | In progress |
| Nov 2, 2026 | Credit cards | Problem with a purchase shown on your statementOvercharged for something you did purchase with the card | In progress |
| Nov 2, 2026 | Credit cards | Getting a credit cardCard opened without my consent or knowledge | In progress |
| Nov 2, 2026 | Credit cards | Fees or interestCharged too much interest | In progress |
| Nov 2, 2026 | Credit cards | Fees or interestProblem with fees | In progress |
| Nov 2, 2026 | Credit cards | Advertising and marketing, including promotional offersConfusing or misleading advertising about the credit card | Explained |
| Nov 2, 2026 | Credit reporting | Problem with a company's investigation into an existing issueDifficulty submitting a dispute or getting information about a dispute over the phone | In progress |
| Nov 2, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | In progress |
| Nov 2, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | In progress |
| Nov 2, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | In progress |
| Nov 2, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | In progress |
| Nov 2, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | In progress |
| Nov 2, 2026 | Credit cards | Fees or interestCharged too much interest | In progress |
| Nov 2, 2026 | Credit cards | Other features, terms, or problemsOther problem | Explained |
| Nov 2, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | In progress |
| Nov 2, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | In progress |
| Nov 2, 2026 | Bank accounts | Closing an accountFunds not received from closed account | In progress |
| Nov 2, 2026 | Credit cards | Fees or interestCharged too much interest | In progress |
| Nov 2, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Nov 2, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | In progress |
| Nov 2, 2026 | Credit cards | Closing your accountCompany closed your account | In progress |
| Nov 2, 2026 | Credit cards | Fees or interestCharged too much interest | In progress |
| Nov 2, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | In progress |
| Nov 2, 2026 | Credit cards | Other features, terms, or problemsProblem with customer service | In progress |
| Nov 2, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | In progress |
| Nov 2, 2026 | Credit cards | Fees or interestUnexpected increase in interest rate | In progress |
| Nov 2, 2026 | Credit cards | Problem when making paymentsProblem during payment process | In progress |
| Nov 2, 2026 | Credit cards | Closing your accountCompany closed your account | In progress |
| Nov 2, 2026 | Credit cards | Advertising and marketing, including promotional offersConfusing or misleading advertising about the credit card | In progress |
| Nov 2, 2026 | Credit cards | Problem when making paymentsProblem during payment process | In progress |
| Nov 2, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | In progress |
| Nov 2, 2026 | Credit cards | Advertising and marketing, including promotional offersConfusing or misleading advertising about the credit card | In progress |
| Nov 2, 2026 | Credit cards | Closing your accountCompany closed your account | In progress |
| Nov 2, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | In progress |
| Nov 2, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | In progress |
| Nov 2, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Nov 2, 2026 | Credit cards | Advertising and marketing, including promotional offersConfusing or misleading advertising about the credit card | In progress |
| Nov 2, 2026 | Credit cards | Fees or interestProblem with fees | In progress |
| Nov 2, 2026 | Credit cards | Closing your accountCompany closed your account | In progress |
| Nov 2, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | In progress |
| Nov 2, 2026 | Money transfers & apps | Other service problem | In progress |
| Nov 2, 2026 | Credit cards | Fees or interestCharged too much interest | In progress |
| Nov 2, 2026 | Credit reporting | Incorrect information on your reportOld information reappears or never goes away | In progress |
| Nov 2, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | In progress |
| Nov 2, 2026 | Credit cards | Getting a credit cardCard opened without my consent or knowledge | In progress |
| Nov 2, 2026 | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | In progress |
| Nov 1, 2026 | Credit cards | Fees or interestCharged too much interest | Explained |
| Nov 1, 2026 | Credit cards | Closing your accountCompany closed your account | In progress |
| Nov 1, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works