Mortgage company · complaint record
Toll Brothers complaints
Filed under TOLL BROTHERS INC
Consumers have filed 54 complaints about Toll Brothers since 2013, 4 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is closing on a mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 54
- Last 12 months
- 4
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #216 of 595
Since March 2013
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Sep 28, 2026
Most complained-about mortgage lenders & servicers
Toll Brothers complaints by month
The busiest month was May 2021 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Toll Brothers answered all time
- Closed with monetary relief11.9%
- Closed with explanation5398.1%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Toll Brothers complaints are about
Top Toll Brothers problems
Inside "Closing on a mortgage"
- Fees or costs after closing 1
- Closing disclosure or other related disclosures 1
- Changes in loan terms during or after closing 1
Where Toll Brothers complaints come from
Most complaints: Texas (8), Virginia (7), Florida (6), Pennsylvania (5), California (5).
Toll Brothers compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Toll BrothersMortgages | - | 4 | - |
Compare side by side: Toll Brothers vs Midwest Loan Services · Toll Brothers vs Truhome Solutions · Toll Brothers vs NEXA Mortgage · Toll Brothers vs Hilltop
What people say about Toll Brothers
All experiencesNo experiences with Toll Brothers yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Toll Brothers complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 28, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Aug 14, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Apr 7, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Jan 22, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| May 31, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Apr 9, 2025 | Credit reporting | Problem with a company's investigation into an existing issueWas not notified of investigation status or results | Explained |
| Dec 3, 2024 | Debt collection | False statements or representationIndicated you were committing crime by not paying debt | Explained |
| Jul 11, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisal | Explained |
| Jun 17, 2024 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Jun 2, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| May 4, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| May 2, 2024 | Mortgages | Trouble during payment processPayment process | Explained |
Questions about Toll Brothers
How many complaints does Toll Brothers have?
Toll Brothers has 54 complaints on record since March 2013, including 4 in the last 12 months and 0 in the last 30 days. That makes it number 2,028 of every company by complaints this year.
Does Toll Brothers respond to complaints?
Yes. Toll Brothers answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Toll Brothers?
The most common problems are closing on a mortgage (16), applying for a mortgage or refinancing an existing mortgage (11), trouble during payment process (3).
Is Toll Brothers legit?
Toll Brothers is a real company with a public complaint record: consumers have complained about it 54 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Toll Brothers legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Toll Brothers?
Complain to Toll Brothers in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Toll Brothers complaints come from?
Most come from Texas (8), Virginia (7), Florida (6). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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