Complaint log
Truist complaint log
The newest complaints about Truist, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 24, 2026 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Fixed |
| Oct 24, 2026 | Auto loans & leases | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Oct 24, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | In progress |
| Oct 23, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Oct 23, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | In progress |
| Oct 23, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | In progress |
| Oct 23, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | In progress |
| Oct 23, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | In progress |
| Oct 23, 2026 | Bank accounts | Closing an accountCompany closed your account | In progress |
| Oct 23, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | In progress |
| Oct 23, 2026 | Money transfers & apps | Trouble accessing funds in your mobile or digital wallet | Explained |
| Oct 23, 2026 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| Oct 23, 2026 | Crypto | Fraud or scam | Explained |
| Oct 23, 2026 | Money transfers & apps | Other transaction problem | Explained |
| Oct 23, 2026 | Bank accounts | Managing an accountProblem making or receiving payments | In progress |
| Oct 23, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Oct 23, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | In progress |
| Oct 23, 2026 | Payday & personal loans | Getting the loan | In progress |
| Oct 23, 2026 | Bank accounts | Managing an accountBanking errors | Explained |
| Oct 23, 2026 | Auto loans & leases | RepossessionLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Oct 23, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Oct 23, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Oct 22, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | In progress |
| Oct 22, 2026 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Oct 22, 2026 | Payday & personal loans | Getting the loan | In progress |
| Oct 22, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | In progress |
| Oct 22, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Oct 22, 2026 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Oct 22, 2026 | Bank accounts | Opening an accountUnable to open an account | In progress |
| Oct 22, 2026 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Oct 22, 2026 | Bank accounts | Closing an accountCan't close your account | In progress |
| Oct 22, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Oct 22, 2026 | Bank accounts | Opening an accountAccount opened without my consent or knowledge | Explained |
| Oct 22, 2026 | Money transfers & apps | Other transaction problem | In progress |
| Oct 22, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 22, 2026 | Mortgages | Trouble during payment processPayment process | In progress |
| Oct 22, 2026 | Bank accounts | Managing an accountCashing a check | In progress |
| Oct 22, 2026 | Bank accounts | Problem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amount | In progress |
| Oct 22, 2026 | Bank accounts | Managing an accountBanking errors | In progress |
| Oct 22, 2026 | Credit cards | Getting a credit cardProblem getting a working replacement card | Explained |
| Oct 22, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | In progress |
| Oct 22, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | In progress |
| Oct 22, 2026 | Bank accounts | Managing an accountBanking errors | In progress |
| Oct 22, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Oct 22, 2026 | Bank accounts | Managing an accountProblem making or receiving payments | In progress |
| Oct 22, 2026 | Money transfers & apps | Unauthorized transactions or other transaction problem | Explained |
| Oct 22, 2026 | Bank accounts | Closing an accountCompany closed your account | In progress |
| Oct 22, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | In progress |
| Oct 22, 2026 | Payday & personal loans | Problem when making payments | In progress |
| Oct 22, 2026 | Payday & personal loans | Problem with additional add-on products or services | In progress |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works