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Complaint log

Truist complaint log

The newest complaints about Truist, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 27, 2026Bank accountsManaging an accountProblem using a debit or ATM cardNCMoney backYes
Oct 27, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedSCExplainedYes
Oct 27, 2026Credit reportingIncorrect information on your reportAccount status incorrectCAExplainedYes
Oct 27, 2026Credit reportingIncorrect information on your reportAccount information incorrectMDIn progressYes
Oct 27, 2026Credit reportingIncorrect information on your reportAccount status incorrectNCExplainedYes
Oct 27, 2026Bank accountsClosing an accountFunds not received from closed accountVAIn progressYes
Oct 27, 2026Credit reportingImproper use of your reportReporting company used your report improperlyTXExplainedYes
Oct 27, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportGAIn progressYes
Oct 27, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementGAExplainedYes
Oct 27, 2026Bank accountsManaging an accountProblem using a debit or ATM cardNCExplainedYes
Oct 27, 2026Bank accountsManaging an accountDeposits and withdrawalsVAExplainedYes
Oct 27, 2026Payday & personal loansCharged fees or interest you didn't expectFLIn progressYes
Oct 27, 2026Bank accountsManaging an accountBanking errorsGAIn progressYes
Oct 27, 2026Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offILIn progressYes
Oct 26, 2026Payday & personal loansProblem with the payoff process at the end of the loanGAIn progressYes
Oct 26, 2026Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesWVIn progressYes
Oct 26, 2026Credit reportingImproper use of your reportReporting company used your report improperlyFLIn progressYes
Oct 26, 2026MortgagesTrouble during payment processPayment processOHExplainedYes
Oct 26, 2026Bank accountsClosing an accountFunds not received from closed accountFLIn progressYes
Oct 26, 2026Bank accountsManaging an accountCashing a checkTNIn progressYes
Oct 26, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedFLIn progressYes
Oct 26, 2026Money transfers & appsFraud or scamWAExplainedYes
Oct 26, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMSExplainedYes
Oct 26, 2026Credit cardsTrouble using your cardCan't use card to make purchasesTXExplainedYes
Oct 26, 2026Bank accountsOpening an accountAccount opened without my consent or knowledgeMDFixedYes
Oct 25, 2026Auto loans & leasesGetting a loan or leaseHigh-pressure sales tacticsNVExplainedYes
Oct 25, 2026Money transfers & appsFraud or scamFLExplainedYes
Oct 25, 2026Money transfers & appsFraud or scamFLIn progressYes
Oct 25, 2026Credit reportingIncorrect information on your reportAccount status incorrectNJIn progressYes
Oct 25, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportTXIn progressYes
Oct 25, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedFLExplainedYes
Oct 25, 2026Credit reportingImproper use of your reportReporting company used your report improperlyLAIn progressYes
Oct 25, 2026Bank accountsProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneVAIn progressYes
Oct 25, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedNCExplainedYes
Oct 25, 2026Money transfers & appsFraud or scamFLExplainedYes
Oct 25, 2026Credit reportingIncorrect information on your reportAccount information incorrectWVIn progressYes
Oct 25, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseFLIn progressYes
Oct 25, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceVAExplainedYes
Oct 24, 2026Bank accountsManaging an accountFee problemVAIn progressYes
Oct 24, 2026Credit reportingIncorrect information on your reportAccount status incorrectNYExplainedYes
Oct 24, 2026Bank accountsManaging an accountProblem making or receiving paymentsNYExplainedYes
Oct 24, 2026Bank accountsManaging an accountDeposits and withdrawalsMDIn progressYes
Oct 24, 2026Bank accountsManaging an accountDeposits and withdrawalsMDIn progressYes
Oct 24, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedFLIn progressYes
Oct 24, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeFLExplainedYes
Oct 24, 2026Money transfers & appsFraud or scamPAExplainedYes
Oct 24, 2026Bank accountsManaging an accountBanking errorsGAIn progressYes
Oct 24, 2026Auto loans & leasesStruggling to pay your loanDenied request to lower paymentsFLExplainedYes
Oct 24, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportTXExplainedYes
Oct 24, 2026Debt collectionWritten notification about debtDidn't receive enough information to verify debtCAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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