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Complaint log

Universal Account Servicing complaint log

The newest complaints about Universal Account Servicing, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Mar 23, 2023Payday & personal loansCharged fees or interest you didn't expectCAExplainedYes
Mar 21, 2023Payday & personal loansCharged fees or interest you didn't expectTXExplainedYes
Feb 22, 2023Credit cardsFees or interestProblem with feesVAExplainedYes
Feb 16, 2023Payday & personal loansProblem with additional add-on products or servicesGAExplainedYes
Feb 5, 2023Payday & personal loansCharged fees or interest you didn't expectNYExplainedYes
Jan 6, 2023Payday & personal loansProblem with the payoff process at the end of the loanCAExplainedYes
Dec 22, 2022Debt collectionAttempts to collect debt not owedDebt is not yoursTXExplainedYes
Dec 12, 2022Debt collectionAttempts to collect debt not owedDebt was paidTXExplainedYes
Nov 15, 2022Debt collectionWritten notification about debtDidn't receive notice of right to disputeILExplainedYes
Sep 6, 2022Payday & personal loansCharged fees or interest you didn't expectCAExplainedYes
Mar 16, 2022Debt collectionAttempts to collect debt not owedDebt was paidUTExplainedYes
Jul 23, 2021Credit cardsGetting a credit cardApplication deniedFLExplainedYes
May 15, 2021Credit reportingIncorrect information on your reportInformation is missing that should be on the reportILExplainedYes
Sep 24, 2020Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damaged-ExplainedYes
Sep 18, 2020Student loansDealing with your lender or servicerDon't agree with the fees chargedFLExplainedYes
Jul 29, 2020Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedCAExplainedYes
Jul 14, 2020Debt collectionAttempts to collect debt not owedDebt is not yoursCAExplainedYes
Jun 30, 2020Payday & personal loansCharged fees or interest you didn't expectCAExplainedYes
May 6, 2020Payday & personal loansProblem when making paymentsFLExplainedYes
Apr 28, 2020Payday & personal loansProblem when making paymentsKSExplainedYes
Apr 22, 2020Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedMIExplainedYes
Apr 17, 2020Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
Mar 31, 2020Student loansDealing with your lender or servicerTrouble with how payments are being handledWAExplainedYes
Mar 30, 2020Debt collectionAttempts to collect debt not owedDebt is not yours-ExplainedNo
Mar 28, 2020Debt collectionThreatened to contact someone or share information improperlyContacted you after you asked them to stopFLExplainedYes
Dec 9, 2019Student loansDealing with your lender or servicerDon't agree with the fees chargedFLExplainedYes
Oct 12, 2019Payday & personal loansGetting the loanGAExplainedYes
Jul 20, 2019Payday & personal loansProblem with the payoff process at the end of the loanILExplainedYes
Jun 16, 2019Credit cardsProblem when making paymentsProblem during payment processOKExplainedYes
May 24, 2019Debt collectionAttempts to collect debt not owedDebt was paidTXExplainedYes
Feb 19, 2019Payday & personal loansStruggling to pay your loanAZMoney backYes
Feb 8, 2019Payday & personal loansProblem with additional add-on products or servicesILMoney backYes
Jan 29, 2019Payday & personal loansProblem when making paymentsFLExplainedYes
Oct 25, 2018Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeCAExplainedYes
Sep 21, 2018Payday & personal loansProblem when making paymentsCOExplainedYes
Aug 20, 2018Payday & personal loansStruggling to pay your loanPAMoney backNo
Aug 10, 2018Payday & personal loansProblem when making paymentsCAExplainedNo
Jun 25, 2018Payday & personal loansStruggling to pay your loanGAMoney backNo
Apr 6, 2018Payday & personal loansProblem with additional add-on products or servicesPAFixedYes
Feb 28, 2018Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement-ExplainedYes
Dec 27, 2017Payday & personal loansProblem when making paymentsILExplainedYes
Nov 30, 2017Payday & personal loansStruggling to pay your loanCAExplainedYes
Aug 15, 2017Student loansDealing with your lender or servicerTrouble with how payments are being handledCAExplainedYes
Jun 22, 2017Payday & personal loansProblem when making paymentsWIExplainedYes
Jun 6, 2017Payday & personal loansProblem when making paymentsORExplainedYes
Mar 13, 2017Debt collectionCont'd attempts collect debt not owedDebt is not mineMDFixedYes
Feb 24, 2017Payday & personal loansManaging the loan or leaseMDExplainedYes
Jul 20, 2016Payday & personal loansTaking out the loan or leaseMAClosedYes
May 13, 2016Payday & personal loansManaging the loan or leaseMAExplainedYes
Mar 15, 2016Debt collectionCommunication tacticsFrequent or repeated callsMDExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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