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Complaint log

USAA complaint log

The newest complaints about USAA, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 9, 2026Bank accountsManaging an accountProblem using a debit or ATM cardVAExplainedYes
Oct 9, 2026Credit cardsProblem when making paymentsProblem during payment processCAExplainedYes
Oct 9, 2026Bank accountsManaging an accountCashing a checkLAExplainedYes
Oct 9, 2026Bank accountsOpening an accountUnable to open an accountVAExplainedYes
Oct 9, 2026Bank accountsProblem caused by your funds being lowBounced checks or returned paymentsPAExplainedYes
Oct 8, 2026Bank accountsClosing an accountCan't close your accountILFixedYes
Oct 8, 2026Bank accountsManaging an accountProblem using a debit or ATM cardOKExplainedYes
Oct 8, 2026Credit cardsOther features, terms, or problemsProblem with rewards from credit cardNCFixedYes
Oct 8, 2026Bank accountsOpening an accountConfusing or missing disclosuresWAExplainedYes
Oct 8, 2026Bank accountsProblem caused by your funds being lowBounced checks or returned paymentsTXExplainedYes
Oct 8, 2026Credit cardsOther features, terms, or problemsProblem with balance transferFLExplainedYes
Oct 8, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardTXExplainedYes
Oct 8, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedNCExplainedYes
Oct 8, 2026Bank accountsManaging an accountProblem making or receiving paymentsNJExplainedYes
Oct 8, 2026Bank accountsManaging an accountProblem using a debit or ATM cardGAExplainedYes
Oct 8, 2026Auto loans & leasesManaging the loan or leaseProblem with fees chargedTXExplainedYes
Oct 8, 2026Bank accountsProblem caused by your funds being lowNon-sufficient funds and associated feesILExplainedYes
Oct 8, 2026Credit reportingImproper use of your reportReporting company used your report improperlyCAFixedYes
Oct 7, 2026Credit cardsStruggling to pay your billCredit card company won't work with you while you're going through financial hardshipILExplainedYes
Oct 7, 2026Bank accountsOpening an accountConfusing or missing disclosuresFLMoney backYes
Oct 7, 2026Debt collectionWritten notification about debtDidn't receive notice of right to disputeCAExplainedYes
Oct 7, 2026Credit reportingIncorrect information on your reportAccount information incorrectTXFixedYes
Oct 7, 2026Auto loans & leasesManaging the loan or leaseBilling problemTXExplainedYes
Oct 7, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsCAExplainedYes
Oct 7, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedTXExplainedYes
Oct 7, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardTXExplainedYes
Oct 7, 2026Credit cardsFees or interestProblem with feesMDMoney backYes
Oct 7, 2026Bank accountsOpening an accountUnable to open an accountAZExplainedYes
Oct 7, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportFLExplainedYes
Oct 7, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedKYExplainedYes
Oct 7, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardGAExplainedYes
Oct 7, 2026Credit cardsClosing your accountCompany closed your accountGAExplainedYes
Oct 7, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportLAFixedYes
Oct 6, 2026Auto loans & leasesManaging the loan or leaseBilling problemSCExplainedYes
Oct 6, 2026Bank accountsClosing an accountFunds not received from closed accountIAExplainedYes
Oct 6, 2026Bank accountsManaging an accountProblem making or receiving paymentsNCExplainedYes
Oct 6, 2026Credit cardsOther features, terms, or problemsProblem with customer serviceNYExplainedYes
Oct 6, 2026Bank accountsManaging an accountDeposits and withdrawalsNCExplainedYes
Oct 6, 2026Credit cardsStruggling to pay your billCredit card company won't work with you while you're going through financial hardshipMDExplainedYes
Oct 6, 2026Bank accountsManaging an accountDeposits and withdrawalsWAExplainedYes
Oct 6, 2026Bank accountsManaging an accountProblem using a debit or ATM cardKSExplainedYes
Oct 5, 2026Money transfers & appsOther transaction problemMSMoney backYes
Oct 5, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedTXExplainedYes
Oct 5, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem with paying off the loanLAExplainedYes
Oct 5, 2026Credit reportingIncorrect information on your reportAccount information incorrectGAExplainedYes
Oct 5, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem with paying off the loanLAExplainedYes
Oct 5, 2026Bank accountsManaging an accountProblem making or receiving paymentsTXExplainedYes
Oct 5, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedNCExplainedYes
Oct 5, 2026Debt collectionCommunication tacticsFrequent or repeated callsWAExplainedYes
Oct 5, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementCAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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