Mortgage company · complaint record
Volunteer Mortgage Loan Servicing complaints
Consumers have filed 58 complaints about Volunteer Mortgage Loan Servicing since 2017, 10 of them in the last 12 months. It answered 40% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 58
- Last 12 months
- 10
- Answered on time
- 40%
- Closed with relief
- 0%
- Last 30 days
- 1
- Rank
- #136 of 595
Since March 2017
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Nov 5, 2026
Most complained-about mortgage lenders & servicers
Volunteer Mortgage Loan Servicing complaints by month
The busiest month was February 2023 (4 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Volunteer Mortgage Loan Servicing answered all time
- Closed with explanation58100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Volunteer Mortgage Loan Servicing complaints are about
Top Volunteer Mortgage Loan Servicing problems
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 4
- Trying to communicate with the company to fix an issue while managing or servicing your loan 3
- Payment process 1
- Fees charged 1
Where Volunteer Mortgage Loan Servicing complaints come from
Most complaints: Tennessee (55), Washington (1), Alabama (1), Florida (1).
Volunteer Mortgage Loan Servicing compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Volunteer Mortgage Loan ServicingMortgages | - | 10 | - |
Compare side by side: Volunteer Mortgage Loan Servicing vs Midwest Loan Services · Volunteer Mortgage Loan Servicing vs Truhome Solutions · Volunteer Mortgage Loan Servicing vs NEXA Mortgage · Volunteer Mortgage Loan Servicing vs Hilltop
What people say about Volunteer Mortgage Loan Servicing
All experiencesNo experiences with Volunteer Mortgage Loan Servicing yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Volunteer Mortgage Loan Servicing complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 5, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 13, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 12, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Sep 26, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Aug 31, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Aug 4, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Apr 23, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Feb 9, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jan 15, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jan 3, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Sep 4, 2025 | Credit reporting | Unable to get your credit report or credit scoreOther problem getting your report or credit score | Explained |
| Sep 4, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
Questions about Volunteer Mortgage Loan Servicing
How many complaints does Volunteer Mortgage Loan Servicing have?
Volunteer Mortgage Loan Servicing has 58 complaints on record since March 2017, including 10 in the last 12 months and 1 in the last 30 days. That makes it number 1,447 of every company by complaints this year.
Does Volunteer Mortgage Loan Servicing respond to complaints?
Yes. Volunteer Mortgage Loan Servicing answered 40% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Volunteer Mortgage Loan Servicing?
The most common problems are trouble during payment process (25), struggling to pay mortgage (14), incorrect information on your report (6).
Is Volunteer Mortgage Loan Servicing legit?
Volunteer Mortgage Loan Servicing is a real company with a public complaint record: consumers have complained about it 58 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Volunteer Mortgage Loan Servicing legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Volunteer Mortgage Loan Servicing?
Complain to Volunteer Mortgage Loan Servicing in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Volunteer Mortgage Loan Servicing complaints come from?
Most come from Tennessee (55), Washington (1), Alabama (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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