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Massachusetts Educational Financing Authority complaints

Consumers have filed 190 complaints about Massachusetts Educational Financing Authority since 2012, 9 of them in the last 12 months (-25% on the year before). It answered 100% on time and closed 0% with relief for the customer. The most common problem is struggling to repay your loan. It is the 24th most complained-about of 47 student loan servicers this year.

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Rated once a company has 25+ complaints in 12 months. How it works

Complaints on record
190

Since March 2012

Last 12 months
9

-25% vs the year before

Answered on time
100%

Industry: 68.4%

Closed with relief
0%

Typical loan servicer: 2%

Last 30 days
2

Newest: Nov 9, 2026

Rank
#24 of 47

Most complained-about student loan servicers

Massachusetts Educational Financing Authority complaints by month

The busiest month was June 2018 (5 complaints). Complaints in the last 12 months are down 25% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.

How Massachusetts Educational Financing Authority answered all time

  • Closed with explanation190100%

"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means

What Massachusetts Educational Financing Authority complaints are about

Top Massachusetts Educational Financing Authority problems

Inside "Dealing with your lender or servicer"

  • Trouble with how payments are being handled 25
  • Received bad information about your loan 17
  • Problem with customer service 8
  • Need information about your loan balance or loan terms 6
  • Keep getting calls about your loan 4
  • Co-signer 4

Where Massachusetts Educational Financing Authority complaints come from

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Complaints per 100,000 peopleFewerMore

Most complaints: Massachusetts (94), New York (13), California (12), New Hampshire (6), Maine (6).

Massachusetts Educational Financing Authority compared with other student loan servicers

#CompanyScore12 monthsChangeOn timeReliefGrade
1EarnestStudent loans5168+39%100%0%C
2College Ave Student Loan ServicingStudent loans5567+3%100%0%C
3Meritize FinancialStudent loans047+124%78.7%0%F
4LendKey TechnologiesStudent loans8542+100%100%26%A
5Iowa Student Loan LiquidityStudent loans5136+44%100%0%C
6MPOWER Financing, Public BenefitStudent loans4032+167%75%9%D
7Kentucky Higher Education Assistance AuthorityStudent loans4932+60%100%0%D
8Massachusetts Educational Financing AuthorityStudent loans-9-25%100%0%-

Compare side by side: Massachusetts Educational Financing Authority vs Earnest · Massachusetts Educational Financing Authority vs College Ave Student Loan Servicing · Massachusetts Educational Financing Authority vs Meritize Financial · Massachusetts Educational Financing Authority vs LendKey Technologies

What people say about Massachusetts Educational Financing Authority

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Latest Massachusetts Educational Financing Authority complaints

Full log
ReceivedAboutIssueStateAnswerOn time
Nov 9, 2026Student loansGetting a loanDenied loanGAExplainedYes
Oct 20, 2026Student loansGetting a loanDenied loanGAExplainedYes
Aug 13, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsILExplainedYes
Aug 5, 2026Student loansDealing with your lender or servicerProblem with customer serviceCTExplainedYes
Mar 11, 2026Credit reportingIncorrect information on your reportAccount status incorrectNYExplainedYes
Jan 28, 2026Credit reportingImproper use of your reportReporting company used your report improperlyMAExplainedYes
Jan 23, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsNHExplainedYes
Dec 18, 2025Credit reportingImproper use of your reportReporting company used your report improperlyRIExplainedYes
Dec 4, 2025Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedCAExplainedYes
Oct 28, 2025Credit reportingIncorrect information on your reportAccount status incorrectMAExplainedYes
Oct 23, 2025Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanMAExplainedYes
Sep 29, 2025Student loansStruggling to repay your loanCan't temporarily delay making paymentsTNExplainedYes

Questions about Massachusetts Educational Financing Authority

How many complaints does Massachusetts Educational Financing Authority have?

Massachusetts Educational Financing Authority has 190 complaints on record since March 2012, including 9 in the last 12 months and 2 in the last 30 days. That makes it number 1,516 of every company by complaints this year.

Does Massachusetts Educational Financing Authority respond to complaints?

Yes. Massachusetts Educational Financing Authority answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.

What do people complain about most with Massachusetts Educational Financing Authority?

The most common problems are struggling to repay your loan (28), getting a loan (8), improper use of your report (5).

Is Massachusetts Educational Financing Authority legit?

Massachusetts Educational Financing Authority is a real company with a public complaint record: consumers have complained about it 190 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Massachusetts Educational Financing Authority legit? for the signals, red flags and how to protect yourself.

Are complaints about Massachusetts Educational Financing Authority going up or down?

Down. There were 9 complaints in the last 12 months against 12 in the 12 before (-25%). See every month.

How do I file a complaint against Massachusetts Educational Financing Authority?

Complain to Massachusetts Educational Financing Authority in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.

Where do most Massachusetts Educational Financing Authority complaints come from?

Most come from Massachusetts (94), New York (13), California (12). Big states file more complaints, so the map shows complaints per 100,000 people.

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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