Mortgage company · complaint record
Caliber Home Loans complaints
Filed under Caliber Home Loans, Inc.
Consumers have filed 4,742 complaints about Caliber Home Loans since 2011, none in the last 12 months. It answered 99.1% on time and closed 6% with relief for the customer. The most common problem is loan modification,collection,foreclosure.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 4,742
- Last 12 months
- 0
- Answered on time
- 99.1%
- Closed with relief
- 6%
- Last 30 days
- 0
- Rank
- -
Since December 2011
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Dec 19, 2024
Caliber Home Loans complaints by month
The busiest month was September 2016 (85 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Caliber Home Loans answered all time
- Closed with monetary relief1743.7%
- Closed with non-monetary relief1122.4%
- Closed with explanation4,42193.2%
- Closed320.7%
- Closed without relief30.1%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Caliber Home Loans complaints are about
Top Caliber Home Loans problems
Where Caliber Home Loans complaints come from
Most complaints: California (670), Florida (544), New York (349), Texas (290), New Jersey (266).
Caliber Home Loans compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Caliber Home LoansMortgages | - | 0 | - |
Compare side by side: Caliber Home Loans vs Midwest Loan Services · Caliber Home Loans vs Truhome Solutions · Caliber Home Loans vs NEXA Mortgage · Caliber Home Loans vs Hilltop
What people say about Caliber Home Loans
All experiencesNo experiences with Caliber Home Loans yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Caliber Home Loans complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Dec 19, 2024 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Nov 23, 2024 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Nov 19, 2024 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Nov 8, 2024 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| Nov 2, 2024 | Mortgages | Trouble during payment processPayment process | Explained |
| Sep 24, 2024 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Jul 27, 2024 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jul 9, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Jun 24, 2024 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jun 23, 2024 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| May 20, 2024 | Mortgages | Incorrect information on your reportAccount information incorrect | Explained |
| May 16, 2024 | Mortgages | Trouble during payment processPayment process | Explained |
Questions about Caliber Home Loans
How many complaints does Caliber Home Loans have?
Caliber Home Loans has 4,742 complaints on record since December 2011, including 0 in the last 12 months and 0 in the last 30 days.
Does Caliber Home Loans respond to complaints?
Yes. Caliber Home Loans answered 99.1% of its complaints on time (within 15 days) and closed 6% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Caliber Home Loans?
The most common problems are loan modification,collection,foreclosure (1,222), trouble during payment process (955), loan servicing, payments, escrow account (764).
Is Caliber Home Loans legit?
Caliber Home Loans is a real company with a public complaint record: consumers have complained about it 4,742 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Caliber Home Loans legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Caliber Home Loans?
Complain to Caliber Home Loans in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Caliber Home Loans complaints come from?
Most come from California (670), Florida (544), New York (349). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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