Monthly report
Consumer complaints in February 2026: 497K, CL Holdings leads
From February 1, 2026 to February 28, 2026, consumers filed 497,117 complaints against 1,801 companies - -8% on the month before. Companies answered 99.5% of them on time and closed 30% with relief so far.
The companies that drew the most
| # | Company | This month | The month before | Change |
|---|---|---|---|---|
| 1 | TransUnion | 154,181 | 163,733 | -6% |
| 2 | Equifax | 135,130 | 152,967 | -12% |
| 3 | Experian | 133,280 | 142,312 | -6% |
| 4 | CBC Companies | 6,883 | 4,642 | +48% |
| 5 | LexisNexis | 2,878 | 2,569 | +12% |
| 6 | CL Holdings | 2,772 | 2,178 | +27% |
| 7 | Capital One | 2,410 | 2,987 | -19% |
| 8 | JPMorgan Chase | 2,122 | 2,550 | -17% |
| 9 | Resurgent Capital Services | 2,031 | 2,396 | -15% |
| 10 | Citibank | 1,889 | 2,205 | -14% |
| 11 | Bank of America | 1,870 | 2,287 | -18% |
| 12 | Wells Fargo | 1,822 | 2,251 | -19% |
| 13 | Encore Capital (Midland Credit) | 1,736 | 2,160 | -20% |
| 14 | Portfolio Recovery Associates | 1,665 | 1,872 | -11% |
| 15 | Synchrony | 1,439 | 1,713 | -16% |
Surging
The companies whose complaints jumped most against the month before.
- ACBC Companies6,883 (was 4,642)
- ACL Holdings2,772 (was 2,178)
- DRocket Mortgage251 (was 197)
- CLexisNexis2,878 (was 2,569)
- CGM Financial177 (was 155)
- BCaine & Weiner582 (was 544)
- CFIS (Fidelity National Information Services)695 (was 668)
- AT.S. Holdings289 (was 287)
- DAldous & Associates238 (was 238)
- CCCS Financial Services1,075 (was 1,100)
What it was about
By category
| Category | This month | Change |
|---|---|---|
| Credit reporting | 444,804 | -7% |
| Debt collection | 27,396 | -12% |
| Credit cards | 7,401 | -22% |
| Bank accounts | 6,559 | -17% |
| Mortgages | 2,573 | -14% |
| Money transfers & apps | 2,385 | -20% |
| Auto loans & leases | 1,905 | -24% |
| Student loans | 1,553 | -26% |
| Payday & personal loans | 1,311 | -22% |
| Prepaid & gift cards | 498 | -23% |
| Crypto | 381 | -23% |
| Debt relief & credit repair | 351 | -16% |
Where from
Texas (78,467), Florida (69,524), California (49,022), Georgia (38,479), New York (25,274), Illinois (20,918), North Carolina (17,522), Pennsylvania (16,970), New Jersey (14,187), South Carolina (13,273).
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