Monthly report
Consumer complaints in August 2026: 638K, Capital One leads
From August 1, 2026 to August 31, 2026, consumers filed 637,673 complaints against 1,775 companies - -5% on the month before. Companies answered 99.6% of them on time and closed 35% with relief so far.
The companies that drew the most
| # | Company | This month | The month before | Change |
|---|---|---|---|---|
| 1 | TransUnion | 209,069 | 220,203 | -5% |
| 2 | Experian | 182,508 | 189,388 | -4% |
| 3 | Equifax | 180,252 | 189,500 | -5% |
| 4 | LexisNexis | 3,279 | 3,046 | +8% |
| 5 | Capital One | 3,119 | 3,190 | -2% |
| 6 | CL Holdings | 2,392 | 2,616 | -9% |
| 7 | JPMorgan Chase | 2,257 | 2,128 | +6% |
| 8 | Citibank | 2,030 | 2,036 | 0% |
| 9 | Bank of America | 2,017 | 2,038 | -1% |
| 10 | Encore Capital (Midland Credit) | 1,785 | 2,026 | -12% |
| 11 | Wells Fargo | 1,783 | 1,765 | +1% |
| 12 | Resurgent Capital Services | 1,720 | 1,960 | -12% |
| 13 | Portfolio Recovery Associates | 1,709 | 1,954 | -13% |
| 14 | Synchrony | 1,308 | 1,290 | +1% |
| 15 | Block (Cash App) | 1,302 | 1,579 | -18% |
Surging
The companies whose complaints jumped most against the month before.
What it was about
By category
| Category | This month | Change |
|---|---|---|
| Credit reporting | 586,801 | -5% |
| Debt collection | 21,774 | -13% |
| Credit cards | 8,435 | +4% |
| Bank accounts | 7,924 | -1% |
| Mortgages | 2,971 | -6% |
| Money transfers & apps | 2,853 | -8% |
| Auto loans & leases | 2,123 | -4% |
| Payday & personal loans | 1,863 | +1% |
| Student loans | 1,546 | -16% |
| Prepaid & gift cards | 586 | +2% |
| Crypto | 438 | +5% |
| Debt relief & credit repair | 359 | -10% |
Where from
Texas (103,691), Florida (91,631), California (58,411), Georgia (46,042), New York (32,135), Illinois (26,153), North Carolina (22,725), Alabama (20,456), Mississippi (20,442), Pennsylvania (20,348).
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