Weekly report
Consumer complaints, week of May 11, 2026: 146K, Capital One leads
From May 11, 2026 to May 17, 2026, consumers filed 146,208 complaints against 1,072 companies - +3% on the week before. Companies answered 99.5% of them on time and closed 26% with relief so far.
The companies that drew the most
| # | Company | This week | The week before | Change |
|---|---|---|---|---|
| 1 | TransUnion | 48,778 | 47,858 | +2% |
| 2 | Equifax | 40,274 | 39,183 | +3% |
| 3 | Experian | 39,793 | 38,469 | +3% |
| 4 | LexisNexis | 1,116 | 889 | +26% |
| 5 | Capital One | 715 | 725 | -1% |
| 6 | JPMorgan Chase | 565 | 525 | +8% |
| 7 | CL Holdings | 558 | 589 | -5% |
| 8 | Resurgent Capital Services | 508 | 442 | +15% |
| 9 | Bank of America | 490 | 566 | -13% |
| 10 | Encore Capital (Midland Credit) | 486 | 443 | +10% |
| 11 | Wells Fargo | 482 | 442 | +9% |
| 12 | Citibank | 468 | 478 | -2% |
| 13 | Portfolio Recovery Associates | 438 | 440 | 0% |
| 14 | Synchrony | 319 | 364 | -12% |
| 15 | American Express | 266 | 228 | +17% |
Surging
The companies whose complaints jumped most against the week before.
What it was about
By category
| Category | This week | Change |
|---|---|---|
| Credit reporting | 133,253 | +3% |
| Debt collection | 6,589 | +4% |
| Credit cards | 1,835 | +2% |
| Bank accounts | 1,656 | -3% |
| Money transfers & apps | 674 | +6% |
| Mortgages | 657 | -1% |
| Auto loans & leases | 473 | -1% |
| Student loans | 392 | +5% |
| Payday & personal loans | 349 | +5% |
| Crypto | 121 | +14% |
| Debt relief & credit repair | 107 | +34% |
| Prepaid & gift cards | 102 | -18% |
Where from
Texas (24,391), Florida (20,884), California (12,611), Georgia (10,715), New York (7,548), Illinois (6,198), North Carolina (5,497), Pennsylvania (4,976), Alabama (4,229), New Jersey (4,162).
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