Weekly report
Consumer complaints, week of May 18, 2026: 145K, Capital One leads
From May 18, 2026 to May 24, 2026, consumers filed 145,236 complaints against 1,058 companies - -1% on the week before. Companies answered 99.4% of them on time and closed 27% with relief so far.
The companies that drew the most
| # | Company | This week | The week before | Change |
|---|---|---|---|---|
| 1 | TransUnion | 48,526 | 48,778 | -1% |
| 2 | Equifax | 40,090 | 40,274 | 0% |
| 3 | Experian | 39,379 | 39,793 | -1% |
| 4 | LexisNexis | 928 | 1,116 | -17% |
| 5 | Capital One | 787 | 715 | +10% |
| 6 | CL Holdings | 576 | 558 | +3% |
| 7 | Encore Capital (Midland Credit) | 511 | 486 | +5% |
| 8 | Resurgent Capital Services | 506 | 508 | 0% |
| 9 | JPMorgan Chase | 504 | 565 | -11% |
| 10 | Citibank | 492 | 468 | +5% |
| 11 | Wells Fargo | 487 | 482 | +1% |
| 12 | Portfolio Recovery Associates | 472 | 438 | +8% |
| 13 | Bank of America | 460 | 490 | -6% |
| 14 | Synchrony | 337 | 319 | +6% |
| 15 | PayPal | 277 | 247 | +12% |
Surging
The companies whose complaints jumped most against the week before.
- FImprint Payments47 (was 5)
- CNCB Management Services51 (was 33)
- CHyundai Capital America47 (was 31)
- DNational Credit Adjusters89 (was 64)
- CUpgrade47 (was 32)
- FShellpoint Mortgage Servicing80 (was 61)
- CCoreLogic47 (was 35)
- DNational Consumer Telecom & Utilities Exchange42 (was 31)
- FServicer under contract with Federal Student Aid198 (was 165)
- DBridgecrest53 (was 41)
What it was about
By category
| Category | This week | Change |
|---|---|---|
| Credit reporting | 132,406 | -1% |
| Debt collection | 6,401 | -3% |
| Credit cards | 1,912 | +4% |
| Bank accounts | 1,676 | +1% |
| Money transfers & apps | 665 | -1% |
| Mortgages | 653 | -1% |
| Auto loans & leases | 465 | -2% |
| Payday & personal loans | 386 | +11% |
| Student loans | 370 | -6% |
| Prepaid & gift cards | 121 | +19% |
| Crypto | 103 | -15% |
| Debt relief & credit repair | 78 | -27% |
Where from
Texas (24,083), Florida (20,513), California (12,904), Georgia (10,618), New York (7,417), Illinois (6,672), North Carolina (5,042), Pennsylvania (4,815), New Jersey (4,371), Alabama (4,098).
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