Complaint log
Card complaint log
The newest complaints about Card, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| May 26, 2021 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Explained |
| May 26, 2021 | Credit cards | Getting a credit cardCard opened as result of identity theft or fraud | Explained |
| May 18, 2021 | Money transfers & apps | Problem adding money | Explained |
| May 13, 2021 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Explained |
| May 12, 2021 | Money transfers & apps | Confusing or misleading advertising or marketing | Explained |
| May 6, 2021 | Credit cards | Getting a credit cardSent card you never applied for | Explained |
| May 3, 2021 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Apr 27, 2021 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Explained |
| Apr 15, 2021 | Prepaid & gift cards | Trouble using the cardTrouble using the card to pay a bill | Explained |
| Apr 9, 2021 | Bank accounts | Opening an accountAccount opened as a result of fraud | Explained |
| Apr 4, 2021 | Bank accounts | Managing an accountDeposits and withdrawals | Money back |
| Mar 29, 2021 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Explained |
| Mar 29, 2021 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Money back |
| Mar 29, 2021 | Credit cards | Trouble using your cardCan't use card to make purchases | Explained |
| Mar 22, 2021 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Explained |
| Mar 2, 2021 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Feb 24, 2021 | Prepaid & gift cards | Unexpected or other fees | Explained |
| Feb 22, 2021 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Explained |
| Feb 21, 2021 | Prepaid & gift cards | AdvertisingConfusing or misleading advertising about the card | Explained |
| Feb 19, 2021 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Explained |
| Feb 19, 2021 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Explained |
| Feb 16, 2021 | Credit cards | Other features, terms, or problemsProblem with customer service | Explained |
| Feb 12, 2021 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Explained |
| Feb 4, 2021 | Credit cards | Other features, terms, or problemsOther problem | Explained |
| Feb 1, 2021 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Explained |
| Jan 25, 2021 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Jan 21, 2021 | Prepaid & gift cards | Unexpected or other fees | Money back |
| Jan 20, 2021 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Explained |
| Dec 5, 2020 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Dec 1, 2020 | Prepaid & gift cards | Unexpected or other fees | Explained |
| Nov 21, 2020 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Nov 19, 2020 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Nov 4, 2020 | Bank accounts | Problem caused by your funds being lowLate or other fees | Explained |
| Nov 3, 2020 | Prepaid & gift cards | Unexpected or other fees | Explained |
| Nov 1, 2020 | Prepaid & gift cards | Problem with a purchase or transferCharged for a purchase or transfer you did not make with the card | Explained |
| Oct 25, 2020 | Prepaid & gift cards | Problem with a purchase or transferCharged for a purchase or transfer you did not make with the card | Explained |
| Oct 23, 2020 | Prepaid & gift cards | Trouble using the cardProblem using the card to withdraw money from an ATM | Explained |
| Oct 19, 2020 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Oct 16, 2020 | Money transfers & apps | Confusing or misleading advertising or marketing | Explained |
| Oct 8, 2020 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Explained |
| Oct 6, 2020 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Sep 4, 2020 | Credit cards | Getting a credit cardCard opened as result of identity theft or fraud | Explained |
| Aug 12, 2020 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | Explained |
| Aug 10, 2020 | Credit cards | Other features, terms, or problemsPrivacy issues | Explained |
| Aug 10, 2020 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Explained |
| Aug 5, 2020 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting a working replacement card | Fixed |
| Jul 9, 2020 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | Explained |
| Jul 7, 2020 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Explained |
| Jun 20, 2020 | Prepaid & gift cards | Problem with a purchase or transferCharged for a purchase or transfer you did not make with the card | Explained |
| Jun 18, 2020 | Prepaid & gift cards | Trouble using the cardProblem with direct deposit | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works