Bank · complaint record
Card complaints
Filed under CARD Corporation
Consumers have filed 407 complaints about Card since 2016, 20 of them in the last 12 months (-66% on the year before). It answered 25% on time and closed 20% with relief for the customer. The most common problem is managing an account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 407
- Last 12 months
- 20
- Answered on time
- 25%
- Closed with relief
- 20%
- Last 30 days
- 1
- Rank
- #114 of 188
Since April 2016
-66% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Oct 20, 2026
Most complained-about banks & credit unions
Card complaints by month
The busiest month was January 2025 (10 complaints). Complaints in the last 12 months are down 66% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Card answered all time
- Closed with monetary relief235.7%
- Closed with non-monetary relief4912%
- Closed with explanation32078.6%
- Untimely response153.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Card complaints are about
Top Card problems
Inside "Problem with a purchase or transfer"
- Card company isn't resolving a dispute about a purchase or transfer 57
- Charged for a purchase or transfer you did not make with the card 16
Where Card complaints come from
Most complaints: California (57), Texas (35), Georgia (25), New York (22), Pennsylvania (22).
Card compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | CardBank accounts | - | 20 | - |
Compare side by side: Card vs Bancfirst · Card vs Banner · Card vs Customers Bancorp · Card vs RBC Bank
What people say about Card
All experiencesNo experiences with Card yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Card complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 20, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | No timely reply |
| Sep 8, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | No timely reply |
| Jul 31, 2026 | Bank accounts | Closing an accountFunds not received from closed account | No timely reply |
| Jul 5, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | No timely reply |
| Jul 2, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | No timely reply |
| Jun 25, 2026 | Bank accounts | Managing an accountBanking errors | No timely reply |
| May 22, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | No timely reply |
| May 12, 2026 | Prepaid & gift cards | Unexpected or other fees | No timely reply |
| May 8, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | No timely reply |
| Apr 22, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | No timely reply |
| Apr 14, 2026 | Bank accounts | Closing an accountCompany closed your account | No timely reply |
| Apr 6, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | No timely reply |
Questions about Card
How many complaints does Card have?
Card has 407 complaints on record since April 2016, including 20 in the last 12 months and 1 in the last 30 days. That makes it number 1,078 of every company by complaints this year.
Does Card respond to complaints?
Yes. Card answered 25% of its complaints on time (within 15 days) and closed 20% with relief - money back or a fix; 20% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Card?
The most common problems are managing an account (66), closing an account (22), problem with a purchase or transfer (73).
Is Card legit?
Card is a real company with a public complaint record: consumers have complained about it 407 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Card legit? for the signals, red flags and how to protect yourself.
Are complaints about Card going up or down?
Down. There were 20 complaints in the last 12 months against 58 in the 12 before (-66%). See every month.
How do I file a complaint against Card?
Complain to Card in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Card complaints come from?
Most come from California (57), Texas (35), Georgia (25). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Card
No comments yet. Start the conversation - questions are welcome too.