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Complaint log

Citibank complaint log

The newest complaints about Citibank, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 30, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementMDMoney backYes
Oct 30, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementILExplainedYes
Oct 30, 2026Credit cardsFees or interestProblem with feesCAIn progressYes
Oct 30, 2026Credit cardsOther features, terms, or problemsAdd-on products and servicesTXExplainedYes
Oct 30, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardMDIn progressYes
Oct 30, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementTNExplainedYes
Oct 30, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementFLIn progressYes
Oct 30, 2026Bank accountsManaging an accountProblem using a debit or ATM cardCTIn progressYes
Oct 30, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementMDIn progressYes
Oct 30, 2026Credit reportingIncorrect information on your reportAccount status incorrectMAFixedYes
Oct 30, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsINExplainedYes
Oct 30, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardCTExplainedYes
Oct 30, 2026Bank accountsProblem caused by your funds being lowNon-sufficient funds and associated feesFLIn progressYes
Oct 30, 2026Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesFLIn progressYes
Oct 30, 2026Credit cardsClosing your accountCan't close your accountNJExplainedYes
Oct 30, 2026Credit cardsGetting a credit cardCard opened without my consent or knowledgeTNFixedYes
Oct 30, 2026Bank accountsManaging an accountDeposits and withdrawalsNYFixedYes
Oct 30, 2026Bank accountsClosing an accountFunds not received from closed accountCAExplainedYes
Oct 30, 2026Credit reportingImproper use of your reportReporting company used your report improperlyCAIn progressYes
Oct 30, 2026Credit cardsProblem with a company's investigation into an existing problemProblem with personal statement of disputeCAExplainedYes
Oct 30, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementNYIn progressYes
Oct 30, 2026Credit reportingIncorrect information on your reportAccount information incorrectMSExplainedYes
Oct 30, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeNJIn progressYes
Oct 30, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementCAIn progressYes
Oct 30, 2026Credit cardsProblem with a purchase shown on your statementOvercharged for something you did purchase with the cardARExplainedYes
Oct 30, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardMAMoney backYes
Oct 30, 2026Credit cardsTrouble using your cardCredit card company won't increase or decrease your credit limitDEIn progressYes
Oct 30, 2026Credit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysFLIn progressYes
Oct 30, 2026Credit cardsFees or interestProblem with feesNCIn progressYes
Oct 30, 2026Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardWAExplainedYes
Oct 30, 2026Bank accountsClosing an accountFunds not received from closed accountPAIn progressYes
Oct 30, 2026Credit reportingIncorrect information on your reportAccount information incorrectOKFixedYes
Oct 29, 2026Credit cardsTrouble using your cardCan't use card to make purchasesALFixedYes
Oct 29, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseILExplainedYes
Oct 29, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseCTIn progressYes
Oct 29, 2026Credit cardsClosing your accountCompany closed your accountPAIn progressYes
Oct 29, 2026Debt collectionCommunication tacticsFrequent or repeated callsIAExplainedYes
Oct 29, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementARExplainedYes
Oct 29, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsNYMoney backYes
Oct 29, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportFLIn progressYes
Oct 29, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementDEIn progressYes
Oct 29, 2026Bank accountsManaging an accountDeposits and withdrawalsILExplainedYes
Oct 29, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementPAIn progressYes
Oct 29, 2026Credit cardsFees or interestProblem with feesGAExplainedYes
Oct 29, 2026Bank accountsOpening an accountUnable to open an accountCAExplainedYes
Oct 29, 2026Bank accountsManaging an accountProblem using a debit or ATM cardILMoney backYes
Oct 29, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementVTIn progressYes
Oct 29, 2026Credit cardsFees or interestCharged too much interestOKFixedYes
Oct 29, 2026Credit cardsGetting a credit cardCard opened without my consent or knowledgeSCExplainedYes
Oct 29, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursCAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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