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Complaint log

Exto complaint log

The newest complaints about Exto, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Nov 29, 2025Credit cardsFees or interestProblem with feesSCExplainedYes
Nov 15, 2025Credit cardsFees or interestProblem with feesMIExplainedYes
Nov 2, 2025Credit cardsFees or interestProblem with feesCAExplainedYes
Oct 30, 2025Credit cardsGetting a credit cardDelay in processing applicationAZExplainedYes
Oct 27, 2025Credit cardsTrouble using your cardCan't use card to make purchasesNYExplainedYes
Oct 25, 2025Credit cardsFees or interestProblem with feesMSExplainedYes
Oct 21, 2025Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementNEExplainedYes
Sep 27, 2025Money transfers & appsManaging, opening, or closing your mobile wallet accountGAExplainedYes
Sep 18, 2025Credit cardsTrouble using your cardCan't use card to make purchasesLAExplainedYes
Sep 17, 2025Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementCAExplainedYes
Sep 13, 2025Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedNYExplainedYes
Sep 12, 2025Credit cardsTrouble using your cardCan't use card to make purchasesILExplainedYes
Aug 31, 2025Credit cardsCredit monitoring or identity theft protection servicesDidn't receive services that were advertisedILExplainedYes
Aug 30, 2025Debt collectionAttempts to collect debt not owedDebt was paidFLExplainedYes
Aug 28, 2025Credit cardsOther features, terms, or problemsOther problemIAExplainedYes
Aug 18, 2025Credit cardsClosing your accountCompany closed your accountNJExplainedYes
Aug 12, 2025Credit cardsClosing your accountCan't close your accountILExplainedYes
Aug 8, 2025Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementTNExplainedYes
Aug 6, 2025Credit cardsTrouble using your cardCan't use card to make purchasesPAExplainedYes
Aug 5, 2025Credit cardsOther features, terms, or problemsProblem with cash advancesILExplainedYes
Jul 28, 2025Credit cardsOther features, terms, or problemsPrivacy issuesTXExplainedYes
Jul 23, 2025Credit cardsOther features, terms, or problemsProblem with rewards from credit cardFLExplainedYes
Jul 22, 2025Credit cardsOther features, terms, or problemsOther problemWVExplainedYes
Jul 21, 2025Debt relief & credit repairCharged upfront or unexpected feesPAExplainedYes
Jul 17, 2025Credit cardsOther features, terms, or problemsOther problemTXExplainedYes
Jul 11, 2025Credit cardsTrouble using your cardCan't use card to make purchasesKYExplainedYes
Jul 8, 2025Credit cardsClosing your accountCan't close your accountIAExplainedYes
Jun 30, 2025Debt collectionAttempts to collect debt not owedDebt was paidNCExplainedYes
Jun 17, 2025Credit cardsFees or interestProblem with feesFLExplainedYes
Jun 15, 2025Credit cardsClosing your accountCan't close your accountTXExplainedYes
Jun 14, 2025Credit cardsClosing your accountCan't close your accountOHExplainedYes
Jun 13, 2025Credit reportingIncorrect information on your reportInformation is missing that should be on the reportWAExplainedYes
Jun 12, 2025Credit cardsClosing your accountCompany closed your accountDEExplainedYes
Jun 5, 2025Credit cardsClosing your accountCan't close your accountILExplainedYes
Jun 4, 2025Credit cardsOther features, terms, or problemsProblem with customer serviceTNExplainedYes
Jun 2, 2025Bank accountsClosing an accountFunds not received from closed accountKSExplainedYes
May 29, 2025Credit cardsClosing your accountCan't close your accountTXExplainedYes
May 21, 2025Debt collectionWritten notification about debtDidn't receive enough information to verify debtGAExplainedYes
May 16, 2025Credit cardsClosing your accountCompany closed your accountFLExplainedYes
May 11, 2025Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementNCExplainedYes
May 10, 2025Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardPAExplainedYes
May 2, 2025Credit cardsOther features, terms, or problemsOther problemTXExplainedYes
Apr 29, 2025Credit cardsOther features, terms, or problemsPrivacy issuesMOExplainedYes
Apr 29, 2025Credit cardsOther features, terms, or problemsOther problemAZExplainedYes
Apr 7, 2025Credit reportingImproper use of your reportReporting company used your report improperlyCTExplainedYes
Apr 3, 2025Credit cardsProblem when making paymentsProblem during payment processIAExplainedYes
Mar 9, 2025Credit cardsIncorrect information on your reportAccount information incorrectNYExplainedYes
Mar 9, 2025Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardTXExplainedYes
Feb 14, 2025Debt relief & credit repairProblem with customer serviceTNExplainedYes
Feb 10, 2025Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardTNExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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