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Complaint log

Exto complaint log

The newest complaints about Exto, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Apr 8, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsCAExplainedYes
Apr 2, 2026Debt relief & credit repairCharged upfront or unexpected feesNYExplainedYes
Mar 28, 2026Credit reportingImproper use of your reportReporting company used your report improperlySCExplainedYes
Mar 27, 2026Credit cardsOther features, terms, or problemsPrivacy issuesFLExplainedYes
Mar 25, 2026Credit cardsGetting a credit cardCard opened without my consent or knowledgeFLExplainedYes
Mar 25, 2026Bank accountsManaging an accountDeposits and withdrawalsPAExplainedYes
Mar 24, 2026Payday & personal loansProblem with customer serviceCAExplainedYes
Mar 20, 2026Prepaid & gift cardsUnexpected or other feesTNExplainedYes
Mar 16, 2026Credit cardsClosing your accountCan't close your accountTXExplainedYes
Mar 9, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsTXExplainedYes
Mar 8, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementMDExplainedYes
Mar 8, 2026Payday & personal loansCharged fees or interest you didn't expectCOExplainedYes
Mar 7, 2026Credit reportingIncorrect information on your reportAccount information incorrectCAExplainedYes
Mar 5, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedAZExplainedYes
Mar 3, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementALExplainedYes
Mar 2, 2026Credit cardsClosing your accountCompany closed your accountCAExplainedYes
Feb 26, 2026Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardTXExplainedYes
Feb 26, 2026Bank accountsManaging an accountProblem using a debit or ATM cardTXExplainedYes
Feb 13, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseMDExplainedYes
Feb 11, 2026Credit cardsOther features, terms, or problemsOther problemCAExplainedYes
Feb 7, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedTXExplainedYes
Feb 5, 2026Credit cardsImproper use of your reportReporting company used your report improperlyNCExplainedYes
Feb 5, 2026Credit reportingCredit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection serviceTNExplainedYes
Jan 31, 2026Credit cardsClosing your accountCan't close your accountKYExplainedYes
Jan 31, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedILExplainedYes
Jan 29, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedGAExplainedYes
Jan 28, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedFLExplainedYes
Jan 28, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementCAExplainedYes
Jan 25, 2026Credit cardsClosing your accountCan't close your accountORExplainedYes
Jan 22, 2026Credit cardsProblem when making paymentsProblem during payment processNYExplainedYes
Jan 16, 2026Bank accountsManaging an accountDeposits and withdrawalsNYExplainedYes
Jan 10, 2026Credit reportingImproper use of your reportReporting company used your report improperlyALExplainedYes
Jan 9, 2026Credit cardsClosing your accountCompany closed your accountILExplainedYes
Jan 9, 2026Bank accountsProblem with a lender or other company charging your accountCan't stop withdrawals from your accountMOExplainedYes
Jan 5, 2026Money transfers & appsManaging, opening, or closing your mobile wallet accountTXExplainedYes
Jan 5, 2026Credit cardsClosing your accountCompany closed your accountTXExplainedYes
Jan 1, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseGAExplainedYes
Dec 30, 2025Credit reportingIncorrect information on your reportAccount information incorrectFLExplainedYes
Dec 30, 2025Bank accountsManaging an accountDeposits and withdrawalsAZExplainedYes
Dec 29, 2025Credit cardsClosing your accountCompany closed your accountCAExplainedYes
Dec 27, 2025Credit cardsGetting a credit cardProblem getting a working replacement cardFLExplainedYes
Dec 24, 2025Credit cardsFees or interestProblem with feesMAExplainedYes
Dec 23, 2025Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementPAExplainedYes
Dec 17, 2025Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementPAExplainedYes
Dec 15, 2025Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementVAExplainedYes
Dec 8, 2025Credit cardsTrouble using your cardCan't use card to make purchasesTXExplainedYes
Dec 6, 2025Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardGAExplainedYes
Dec 5, 2025Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementFLExplainedYes
Dec 4, 2025Credit cardsOther features, terms, or problemsOther problemWAExplainedYes
Dec 2, 2025Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardFLExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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