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Student loans

First Portfolio Servicing student loans complaints

Consumers have filed 34 complaints about First Portfolio Servicing's student loans. See the whole First Portfolio Servicing record.

First Portfolio Servicing against other student loan servicers

#Company12 monthsChangeOn timeReliefAll time
1MOHELA7,252-10%36%2%25,029
2Nelnet3,551-13%99.9%0%16,699
3Maximus Federal Services2,3910%100%0%8,072
4Servicer under contract with Federal Student Aid1,520+1%0%-3,025
5Edfinancial Services1,456-7%98.9%0%6,432
6Sallie Mae716+38%100%12%4,273
7Central Research530+151%99.8%0%744
8Navient462-39%100%0%35,811
9Climb Credit304+78%100%0%534
10AES / PHEAA206+4%100%14%13,061
11SoFi160+13%100%9%335
12Goal Structured Solutions108+104%100%0%250
13First Portfolio Servicing0new--34

Every loan servicer ranked

Latest First Portfolio Servicing student loans complaints

ReceivedAboutIssueStateAnswerOn time
Aug 21, 2024Student loansIncorrect information on your reportAccount information incorrectTXExplainedYes
Mar 19, 2023Student loansDealing with your lender or servicerDon't agree with the fees chargedMSExplainedYes
Dec 17, 2022Student loansDealing with your lender or servicerReceived bad information about your loanMIExplainedYes
Dec 2, 2022Student loansDealing with your lender or servicerReceived bad information about your loanMIExplainedYes
Oct 13, 2022Student loansDealing with your lender or servicerTrouble with how payments are being handledTNExplainedYes
Aug 3, 2022Student loansDealing with your lender or servicerReceived bad information about your loanMAExplainedYes
Jul 18, 2022Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsTNExplainedYes
Jun 10, 2022Student loansIncorrect information on your reportOld information reappears or never goes awayTXExplainedNo
Jan 26, 2022Student loansDealing with your lender or servicerTrouble with how payments are being handledKYExplainedYes
Nov 10, 2021Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsPAExplainedYes
Oct 12, 2021Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
Jun 17, 2021Student loansGetting a loanConfusing or misleading advertisingKYExplainedNo
Jun 3, 2021Student loansIncorrect information on your reportAccount information incorrectMIExplainedYes
May 24, 2021Student loansDealing with your lender or servicerDon't agree with the fees chargedMIExplainedYes
Apr 1, 2021Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsVAExplainedYes
Feb 21, 2021Student loansDealing with your lender or servicerTrouble with how payments are being handledILExplainedYes
Feb 17, 2021Student loansDealing with your lender or servicerTrouble with how payments are being handledOKExplainedYes
Jan 21, 2021Student loansDealing with your lender or servicerTrouble with how payments are being handledCAExplainedYes
Dec 3, 2020Student loansDealing with your lender or servicerKeep getting calls about your loanAZExplainedYes
Nov 20, 2020Student loansDealing with your lender or servicerReceived bad information about your loan-ExplainedYes
Nov 4, 2020Student loansDealing with your lender or servicerTrouble with how payments are being handledWAExplainedYes
Oct 30, 2020Student loansDealing with your lender or servicerTrouble with how payments are being handled-ExplainedYes
Oct 30, 2020Student loansDealing with your lender or servicerProblem with customer serviceNCExplainedYes
Oct 23, 2020Student loansDealing with your lender or servicerDon't agree with the fees chargedAZExplainedYes
Sep 16, 2020Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanMDExplainedYes
Aug 17, 2020Student loansIncorrect information on your reportAccount information incorrectMAExplainedYes
Aug 2, 2020Student loansDealing with your lender or servicerDon't agree with the fees chargedCAExplainedYes
Jul 30, 2020Student loansIncorrect information on your reportInformation belongs to someone elseAZExplainedYes
Jun 12, 2020Student loansGetting a loanFraudulent loan-ExplainedYes
May 21, 2020Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsPAExplainedYes

Your rights with student loan servicers

Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.

Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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