Auto loans & leases
Firstbank Puerto Rico auto loans & leases complaints
Consumers have filed 81 complaints about Firstbank Puerto Rico's auto loans & leases, 11 in the last 12 months. Firstbank Puerto Rico answered 100% on time and closed 0% with relief. See the whole Firstbank Puerto Rico record.
Firstbank Puerto Rico against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | Firstbank Puerto Rico | 11 | 100% | 0% |
Latest Firstbank Puerto Rico auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 8, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | In progress |
| Oct 2, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Aug 20, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Jul 9, 2026 | Auto loans & leases | RepossessionVoluntary repossession | Explained |
| Jun 18, 2026 | Auto loans & leases | RepossessionNotice to repossess | Explained |
| Apr 29, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Apr 29, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Apr 19, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Mar 26, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Jan 7, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Dec 2, 2025 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | Explained |
| Nov 6, 2025 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Oct 17, 2025 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Aug 18, 2025 | Auto loans & leases | RepossessionCompany explaining amount owed | Explained |
| Aug 13, 2025 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jul 23, 2025 | Auto loans & leases | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Jul 17, 2025 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Jun 23, 2025 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Jun 3, 2025 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Mar 12, 2025 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Jan 21, 2025 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Oct 9, 2024 | Auto loans & leases | RepossessionVoluntary repossession | Explained |
| Sep 2, 2024 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Apr 26, 2024 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Jan 21, 2024 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Jan 10, 2024 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Dec 7, 2023 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Dec 3, 2023 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| May 3, 2023 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| Mar 19, 2023 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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