Mortgage company · complaint record
Flagstar Bank complaints
Filed under Flagstar Bank, National Association
Consumers have filed 499 complaints about Flagstar Bank since 2011, none in the last 12 months. It answered 99.8% on time and closed 4% with relief for the customer. The most common problem is account opening, closing, or management.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 499
- Last 12 months
- 0
- Answered on time
- 99.8%
- Closed with relief
- 4%
- Last 30 days
- 0
- Rank
- -
Since December 2011
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Nov 27, 2019
Flagstar Bank complaints by month
The busiest month was September 2012 (14 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Flagstar Bank answered all time
- Closed with monetary relief71.4%
- Closed with non-monetary relief71.4%
- Closed with relief51%
- Closed with explanation45491%
- Closed10.2%
- Closed without relief255%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Flagstar Bank complaints are about
Top Flagstar Bank problems
Where Flagstar Bank complaints come from
Most complaints: New York (104), Florida (67), Ohio (59), California (46), New Jersey (31).
Flagstar Bank compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Flagstar BankMortgages | - | 0 | - |
Compare side by side: Flagstar Bank vs Midwest Loan Services · Flagstar Bank vs Truhome Solutions · Flagstar Bank vs NEXA Mortgage · Flagstar Bank vs Hilltop
What people say about Flagstar Bank
All experiencesNo experiences with Flagstar Bank yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Flagstar Bank complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 27, 2019 | Bank accounts | Managing an accountCashing a check | Explained |
| Nov 25, 2019 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Oct 11, 2019 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemProblem with personal statement of dispute | Explained |
| Sep 15, 2019 | Bank accounts | Managing an accountFee problem | Explained |
| Sep 6, 2019 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Aug 26, 2019 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Aug 21, 2019 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Aug 9, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Aug 8, 2019 | Bank accounts | Managing an accountBanking errors | Explained |
| Jul 29, 2019 | Credit reporting | Incorrect information on your reportOld information reappears or never goes away | Explained |
| Jul 12, 2019 | Bank accounts | Managing an accountBanking errors | Explained |
| Jun 11, 2019 | Bank accounts | Managing an accountCashing a check | Explained |
Questions about Flagstar Bank
How many complaints does Flagstar Bank have?
Flagstar Bank has 499 complaints on record since December 2011, including 0 in the last 12 months and 0 in the last 30 days.
Does Flagstar Bank respond to complaints?
Yes. Flagstar Bank answered 99.8% of its complaints on time (within 15 days) and closed 4% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Flagstar Bank?
The most common problems are account opening, closing, or management (116), loan servicing, payments, escrow account (105), loan modification,collection,foreclosure (76).
Is Flagstar Bank legit?
Flagstar Bank is a real company with a public complaint record: consumers have complained about it 499 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Flagstar Bank legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Flagstar Bank?
Complain to Flagstar Bank in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Flagstar Bank complaints come from?
Most come from New York (104), Florida (67), Ohio (59). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Flagstar Bank
No comments yet. Start the conversation - questions are welcome too.