Loan servicer · complaint record
Granite Edvance complaints
Filed under Granite Edvance Corporation
Consumers have filed 94 complaints about Granite Edvance since 2020, 1 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is dealing with your lender or servicer. It is the 36th most complained-about of 47 student loan servicers this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 94
- Last 12 months
- 1
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #36 of 47
Since June 2020
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Jan 5, 2026
Most complained-about student loan servicers
Granite Edvance complaints by month
The busiest month was August 2020 (7 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Granite Edvance answered all time
- Closed with explanation94100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Granite Edvance complaints are about
Top Granite Edvance problems
Inside "Incorrect information on your report"
- Account status incorrect 12
- Information belongs to someone else 8
- Account information incorrect 5
- Old information reappears or never goes away 1
- Information is incorrect 1
Where Granite Edvance complaints come from
Most complaints: Massachusetts (15), New Hampshire (10), Texas (8), New York (7), California (7).
Granite Edvance compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | Granite EdvanceStudent loans | - | 1 | - |
Compare side by side: Granite Edvance vs Earnest · Granite Edvance vs College Ave Student Loan Servicing · Granite Edvance vs Meritize Financial · Granite Edvance vs LendKey Technologies
What people say about Granite Edvance
All experiencesNo experiences with Granite Edvance yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Granite Edvance complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jan 5, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Jul 27, 2025 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Jun 18, 2025 | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Jun 3, 2025 | Student loans | Getting a loanDenied loan | Explained |
| Apr 28, 2025 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Mar 6, 2025 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Feb 8, 2025 | Credit reporting | Incorrect information on your reportInformation is incorrect | Explained |
| Nov 15, 2024 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Nov 15, 2024 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Nov 15, 2024 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Sep 21, 2024 | Student loans | Getting a loanDenied loan | Explained |
| May 2, 2024 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
Questions about Granite Edvance
How many complaints does Granite Edvance have?
Granite Edvance has 94 complaints on record since June 2020, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Granite Edvance respond to complaints?
Yes. Granite Edvance answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Granite Edvance?
The most common problems are dealing with your lender or servicer (18), incorrect information on your report (27), problem with a credit reporting company's investigation into an existing problem (21).
Is Granite Edvance legit?
Granite Edvance is a real company with a public complaint record: consumers have complained about it 94 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Granite Edvance legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Granite Edvance?
Complain to Granite Edvance in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Granite Edvance complaints come from?
Most come from Massachusetts (15), New Hampshire (10), Texas (8). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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