Student loans
Higher Education Servicing student loans complaints
Consumers have filed 17 complaints about Higher Education Servicing's student loans, 2 in the last 12 months. Higher Education Servicing answered 100% on time and closed 0% with relief. See the whole Higher Education Servicing record.
Higher Education Servicing against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | Higher Education Servicing | 2 | 100% | 0% |
Latest Higher Education Servicing student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 15, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| May 23, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Aug 19, 2025 | Student loans | Struggling to repay your loanProblem with forgiveness, cancellation, or discharge | Explained |
| Apr 10, 2025 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Feb 14, 2025 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 14, 2024 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Aug 29, 2024 | Student loans | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| May 15, 2024 | Student loans | Incorrect information on your reportAccount information incorrect | Explained |
| Sep 19, 2023 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| May 28, 2023 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Apr 12, 2021 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Nov 19, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Aug 1, 2019 | Student loans | Incorrect information on your reportOld information reappears or never goes away | Explained |
| Nov 23, 2018 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Nov 5, 2018 | Student loans | Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 15, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Mar 13, 2017 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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